At a Glance
- Tasks: Lead account teams to deliver top-notch social-first strategies and build strong client relationships.
- Company: Join Born Social, a B-Corp certified creative agency known for transforming iconic brands.
- Benefits: Enjoy a competitive salary, hybrid working model, and a vibrant workplace culture.
- Other info: Embrace a culture of collaboration and continuous development in a diverse environment.
- Why this job: Make a real impact in the social media landscape while working with global brands.
- Qualifications: 5+ years in Client Services, strong understanding of social-first delivery, and project management skills.
The predicted salary is between 63000 - 68000 £ per year.
Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you - either Monday, Tuesday, or Friday. A benchmarked salary between £63,000 to £68,000 based on your level within our progression framework.
WHO WE ARE
We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work.
WHAT YOU'LL BE DOING
- Leading our account teams to deliver best-in-class social-first strategy, creative, media, and community strategy; ensuring the output helps us meet our strategic objectives.
- Leading the development of our senior client relationships and services strategy; using this insight to inform account direction.
- Leading the commercial management of your account scopes, ensuring all scopes of work are delivered and reporting on their performance.
- Supporting the development of the Client Services department through teaching, process iteration and reporting.
WHO WE'RE LOOKING FOR
- You have 5+ years experience in a Client Services role in an agency setting.
- You're looking to own and drive the quality of the output on an account and have a good understanding of social-first delivery (strategy, creative, media and management).
- You have a good understanding of the principles of good project management and Client Services, and have helped to develop this in others.
- You have experience in the commercial running of account work.
- You have a proven track record of retaining, developing and ultimately growing accounts.
- You are passionate about improving client experience and love the relationship development needed to do this.
- Ideally, you've got experience working with global brands, even better in FMCG.
VALUES
- See Challenge as Opportunity – a clear attitude that sees challenge as an opportunity to learn and grow, not just optimism.
- Say It Simply – how we communicate: honest, clear, confident.
- Do What You Say – the crux of our reputation and longevity: trust is fully given and you keep it.
- Make Each Other Better – a culture of collaboration and commitment to development, taking responsibility to develop each other and ourselves.
- Consciously Contribute – bigger than all others, ensuring we grow right and commit to doing what’s just, not what’s easy or immediately self-serving.
BORN SOCIAL CROUD
Born Social is proud to be part of Croud. Together we are a global, full-service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.
EVERYONE'S WELCOME
We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family or parental status. We don’t simply comply with the Equality Act; we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity and representation.
SENIOR ACCOUNT DIRECTOR employer: Born Social
Born Social is an exceptional employer, offering a vibrant work culture that champions creativity and collaboration in the heart of London. With a commitment to employee growth through transparent progression frameworks and a hybrid working model, we ensure our team thrives both personally and professionally. As a B-Corp certified agency, we prioritise inclusivity and social responsibility, making it a rewarding place for those passionate about impactful brand building.
StudySmarter Expert Advice🤫
We think this is how you could land SENIOR ACCOUNT DIRECTOR
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Born Social and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Born Social are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Born Social on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Born Social. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace SENIOR ACCOUNT DIRECTOR
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Born Social. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Born Social:Show us that you’ve done your homework! In your application, briefly mention what you admire about Born Social’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Born Social
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Born Social will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Born Social, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
