At a Glance
- Tasks: Lead operations and resource management for a dynamic creative agency.
- Company: Join Born Social, a B-Corp certified agency known for its innovative culture.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Opportunity for career growth in a vibrant, inclusive workplace.
- Why this job: Make a real impact on iconic brands while enhancing your operational skills.
- Qualifications: Strong collaboration, problem-solving, and data analysis skills required.
The predicted salary is between 54000 - 60480 £ per year.
Location: London, UK
Hybrid Working – 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you – either Monday, Tuesday, or Friday.
Salary: £54,000 – £60,480 based on your level within our progression framework.
We are Born Social, a social‑first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands such as Guinness, Ford and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B‑Corp certified, we are consistently recognised as one of the best places to work.
We're looking for a Senior Operations Manager to join us on a fixed‑term basis, covering key responsibilities across our Operations team during maternity leave. This role sits at the heart of the agency, partnering with Client Services, Business Development, Finance and department leaders to ensure our people, pipeline and resources are working seamlessly together.
You will play a critical role in forecasting demand, allocating opportunities and managing resources to help drive strong commercial performance across the business.
Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.
Responsibilities
- Own resourcing of the agency’s global pipeline, working with Client Services to ensure opportunities are accurately forecast, scheduled and allocated to the right teams and individuals, supporting agency growth through effective resourcing.
- Lead weekly pipeline meetings, driving visibility, accountability and proactive planning across Client Services and Operations.
- Manage agency‑wide holiday approvals and resource cover planning, balancing commercial needs with team wellbeing.
- Work with Operations to troubleshoot resource challenges, identifying solutions quickly and ensuring work is delivered effectively across the agency.
- Oversee contractor and crowd engagement, approvals and utilisation, ensuring external resources are used strategically and efficiently.
- Represent Operations in monthly profitability meetings, providing operational insight and recommendations to improve recovery and commercial performance.
- Support monthly agency reporting, maintaining accurate operational data and providing clear visibility of resource and pipeline health.
- Build strong relationships with department leads and act as a trusted operational partner across the business.
- Identify opportunities to improve operational efficiency through process improvement, automation and AI‑enabled planning tools.
Qualifications
- Brilliantly collaborative – comfortable working with people at all levels of an organisation and naturally building trust and credibility. Ability to influence decisions, facilitate discussions and bring people together around solutions.
- Commercially minded – understand how agency commercials operate and enjoy balancing resource, recovery and profitability to drive better business outcomes.
- Natural problem solver – thrive when navigating complexity, spotting risks before they become issues and finding practical solutions.
- Data confident – comfortable working with operational data, forecasting demand and using insights to inform decisions.
- Calm under pressure – can manage competing priorities and changing demands without losing focus or momentum.
- Curious about AI – excited by automation, systems and AI to improve operational efficiency and effectiveness.
- Pride in your work – care deeply about quality, accuracy and delivering excellent outcomes for both your colleagues and clients.
Equal Opportunity Statement
We celebrate different ideas, perspectives and backgrounds. As an equal opportunities employer, we welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family or parental status. We are committed to inclusion, diversity and representation.
SENIOR OPERATIONS MANAGER (15 MONTH FTC / MATERNITY COVER) [LDN] in London employer: Born Social
Born Social is an exceptional employer, offering a vibrant work culture that champions collaboration and innovation in the heart of London. With a commitment to employee growth and well-being, we provide flexible working arrangements and a supportive environment where your contributions directly impact our success. As a B-Corp certified agency, we pride ourselves on being recognised as one of the best places to work, ensuring that every team member feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land SENIOR OPERATIONS MANAGER (15 MONTH FTC / MATERNITY COVER) [LDN] in London
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like Born Social can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like Born Social; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like Born Social.
We think you need these skills to ace SENIOR OPERATIONS MANAGER (15 MONTH FTC / MATERNITY COVER) [LDN] in London
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at Born Social and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research Born Social's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at Born Social
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
