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- Tasks: Lead social strategy for Ford in Italy and manage client relationships.
- Company: Join Born Social, a top-rated creative agency with a vibrant culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact on iconic brands while working in a dynamic environment.
- Qualifications: 4+ years in Client Services, fluent in Italian and English.
- Other info: Embrace a culture of collaboration and continuous development.
The predicted salary is between 53000 - 58000 £ per year.
London, UK
Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you - either Monday, Tuesday, or Friday.
A benchmarked salary between £53,000 to £58,000 based on your level within our progression framework.
WHO WE ARE
We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work.
We're looking for an Account Director who's an Italian native to lead the local market social strategy and client relationship for Ford in Italy. You'll work with our Italian clients (in local language) to deliver our social strategy in their market, leading a small team of freelancers on the ground in Rome to build community, ideate & create content all of which is rooted in Italian market knowledge and insights. All whilst collaborating with the wider Ford Europe account team to identify opportunities and communicate the value of Born Social's work to your local market clients.
WHAT YOU'LL BE DOING
- Account leadership: Ensuring output for your market is in line with the overall social strategy and working with teams to execute against that strategy. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social's best work in all areas of delivery.
- Relationship development: As the main point of contact for your clients you will be responsible for fostering collaborative, trusting and constructive relationships that allow you to effectively identify and communicate the value of Born Social's work to Ford.
- Project management: Organising key calls, meetings (team & independent) and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside wider team members to review ways of working to ensure delivery feels positive for both clients and teams.
- Overseeing delivery: You'll work with a group of local market freelancers in Rome, Italy to deliver social-first work that meets our strategy - supporting with briefing, quality control & overseeing delivery.
- Local market visits: To build strong relationships and deliver our best work, we'll organise regular (likely monthly) visits to Rome to spend time with your clients and our freelance network.
- Commercial management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.
WHO WE'RE LOOKING FOR
- You're a London-based Italian native (who speaks fluent English too!)
- You have 4+ years of experience in a Client Services role in an agency setting.
- You're passionate about improving client experience and love the relationship development needed to do this.
- You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management).
- You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others.
- You've got a proven track record of retaining, developing and growing accounts.
NO GRIT NO PEARL
No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're reshaped through commitment, care, and perseverance. Grit isn't about grind - it's about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we're proud of, created to the highest standard that makes a lasting impact.
VALUES
- See Challenge as Opportunity ...is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.
- Say It Simply ... is how we communicate. Think of the basic rules of communication - honest, clear, confident.
- Do What You Say ... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.
- Make Each Other Better ... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.
- Consciously Contribute ... is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what's just, not what's easy or immediately self‐serving.
BORN SOCIAL CROUD
Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.
EVERYONE'S WELCOME
We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don't simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
A DAY IN THE LIFE WITH US
We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.
Account Director (Italian Native) in London employer: Born Social
Contact Detail:
Born Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (Italian Native) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in being part of the team at Born Social.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Account Director role. Highlight your experience, skills, and passion for social-first strategies. Make it clear how you can contribute to the success of Ford in Italy.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Director (Italian Native) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in client services and social strategy, especially any work you've done with Italian clients. We want to see how you can bring your unique skills to our team!
Showcase Your Passion: Let your enthusiasm for social-first strategies shine through in your application. Share examples of how you've improved client experiences or driven successful projects. We love seeing candidates who are genuinely excited about what we do at Born Social!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your achievements and how they relate to the role. Remember, we appreciate honesty and clarity in communication!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Born Social
✨Know Your Client
Before the interview, dive deep into Ford's social strategy and their presence in Italy. Understand their brand values and recent campaigns. This will help you demonstrate your knowledge and show how you can align Born Social's approach with their needs.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your ability to organise meetings, resolve issues, and ensure high-quality deliverables. This will reassure them that you can handle the responsibilities of an Account Director.
✨Emphasise Relationship Building
Since you'll be the main point of contact for clients, share stories that illustrate your ability to foster strong, collaborative relationships. Talk about how you've built trust and communicated effectively with clients in previous roles.
✨Demonstrate Cultural Insight
As an Italian native, leverage your understanding of the local market. Discuss how your insights can inform social strategies and content creation. This will show that you can lead a team effectively and deliver work that resonates with the Italian audience.