At a Glance
- Tasks: Lead social strategy for Ford in Spain and manage client relationships.
- Company: Join Born Social, a top-rated creative agency with a vibrant culture.
- Benefits: Hybrid working, competitive salary, and a supportive team environment.
- Other info: Embrace a culture of collaboration and continuous growth.
- Why this job: Make an impact on iconic brands while developing your career in a dynamic setting.
- Qualifications: 4+ years in Client Services, fluent in Spanish and English.
The predicted salary is between 53000 - 58000 £ per year.
London, UK
Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you - either Monday, Tuesday, or Friday.
A benchmarked salary between £53,000 to £58,000 based on your level within our progression framework.
WHO WE ARE
We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that’s proudly B-Corp certified, we’re consistently recognised as one of the best places to work.
We’re looking for an Account Director who is a Spanish native to lead the local market social strategy and client relationship for Ford in Spain. You’ll work with our Spanish clients (in local language) to deliver our social strategy in their market, leading a small team of freelancers on the ground in Madrid to build community, ideate & create content all of which is routed in Spanish market knowledge and insights. All whilst collaborating with the wider Ford Europe account team to identify opportunities and communicate the value of Born Social's work to your local market clients.
WHAT YOU'LL BE DOING
- Account leadership: Ensuring output for your market is in line with the overall social strategy and working with teams to execute against that strategy. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
- Relationship development: As the main point of contact for your clients you will be responsible for fostering collaborative, trusting and constructive relationships that allow you to effectively identify and communicate the value of Born Social's work to Ford.
- Project management: Organising key calls, meetings (team & independent) and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside wider team members to review ways of working to ensure delivery feels positive for both clients and teams.
- Overseeing delivery: You’ll work with a group of local market freelancers in Spain to deliver social-first work that meets our strategy - supporting with briefing, quality control & overseeing delivery.
- Local market visits: To build strong relationships and deliver our best work, we’ll organise regular (likely monthly) visits to Madrid to spend time with your clients and our freelance network.
- Commercial management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.
WHO WE'RE LOOKING FOR
- You’re a London-based Spanish native (who speaks fluent English too!)
- You have 4+ years of experience in a Client Services role in an agency setting.
- You’re passionate about improving client experience and love the relationship development needed to do this.
- You’re looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management).
- You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others.
- You’ve got a proven track record of retaining, developing and growing accounts.
NO GRIT NO PEARL
No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're shaped through commitment, care, and perseverance. Grit isn’t about grind - it’s about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we’re proud of, created to the highest standard that makes a lasting impact.
VALUES
- See Challenge as Opportunity...is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.
- Say It Simply ... is how we communicate. Think of the basic rules of communication - honest, clear, confident.
- Do What You Say ... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.
- Make Each Other Better ... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.
- Consciously Contribute ... is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.
BORN SOCIAL CROWD
Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.
EVERYONE'S WELCOME
We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.
A DAY IN THE LIFE WITH US
We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.
ACCOUNT DIRECTOR (SPANISH NATIVE) [LDN] employer: Born Social
Born Social is an exceptional employer, offering a vibrant work culture that champions creativity and collaboration in the heart of London. With a commitment to employee growth and development, we provide opportunities for our team to thrive while working on high-profile projects for iconic brands. Our hybrid working model ensures flexibility, and as a B-Corp certified agency, we prioritise social responsibility and inclusivity, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land ACCOUNT DIRECTOR (SPANISH NATIVE) [LDN]
✨Show Off Your Creative Juice
As a freelancer in marketing communications, your portfolio is your golden ticket! Make sure you’ve got a killer online presence showcasing projects you've worked on, including any campaigns or content pieces. Don't just toss it together; highlight the impact you've made with metrics whenever possible!
✨Join the Marketing Circuit
Get yourself into the local or online marketing communities, like the AMA (American Marketing Association) or industry-specific groups on LinkedIn. Attending events, workshops, or webinars can help you connect with potential clients or collaborators who might need your skills.
✨Leverage Social Media Authentically
Use platforms like Instagram and Twitter to share your insights on marketing trends or showcase your past work. Creating engaging posts or even threads with tips can boost your visibility and position you as a go-to expert in your niche.
✨Tap into Your Network
Don’t shy away from reaching out to old colleagues, friends, or acquaintances in the marketing space. A simple message asking if they know anyone in need of freelance support can open unexpected doors. Remember, personal connections can lead to opportunities that job boards can’t!
We think you need these skills to ace ACCOUNT DIRECTOR (SPANISH NATIVE) [LDN]
Some tips for your application 🫡
Craft a Portfolio that Pops:As a freelance marketer, your portfolio is your best friend! Make sure to showcase your best marketing campaigns, social media content, and any communications strategies you've developed. Don't just list your experience; highlight the results you achieved for your clients to demonstrate your talent.
Show Off Your Creativity:Marketing and communications thrive on creativity, so don’t hesitate to let your unique style shine! Whether it’s your CV layout, your cover letter’s voice, or even your email subject line, a bit of flair goes a long way in making you stand out to Born Social.
Define Your Services and Rates:Freelancing means you're running your own show! In your application, be clear about the services you can offer Born Social and include your rates if appropriate. This helps potential clients understand what they can expect from you and makes it easier for them to consider working together.
Don’t Forget About Availability:Clients want to know when they can start working with you, so be upfront about your availability in your application. Whether you can take on a project immediately or have a schedule lined up, being clear about timelines will make you a more attractive candidate for ACCOUNT DIRECTOR (SPANISH NATIVE) [LDN] at Born Social.
How to prepare for a job interview at Born Social
✨Showcase Your Portfolio
When interviewing for a freelance gig in marketing communications, having a strong portfolio is crucial. Make sure you have examples of your best work, whether that's social media campaigns, press releases, or content pieces, ready to share with the team at Born Social.
✨Familiarise Yourself with Marketing Tools
Since this role involves communication, be prepared to discuss the specific tools that you use for managing campaigns and analytics, like HubSpot or Hootsuite. Being able to demonstrate your technical comfort with these platforms can really set us apart from other candidates.
✨Pitch Your Unique Value
Freelance roles are all about standing out, so don’t just talk about what you can do—pitch why you’re the perfect fit for Born Social. Focus on your unique style, previous client success stories, and how you can tailor your approach to their needs.
✨Prepare to Discuss Your Availability
Since this is a freelance position, expect to chat about your availability and workload management. Have a clear plan on how you can fit this role into your schedule while ensuring quality output, as this will establish reliability and professionalism with the hiring team at Born Social.
