At a Glance
- Tasks: Lead social strategy for Ford in Spain and manage client relationships.
- Company: Join Born Social, a top creative agency with a vibrant culture.
- Benefits: Hybrid working, competitive salary, and a supportive team environment.
- Other info: Embrace a culture of collaboration and continuous growth.
- Why this job: Make an impact with iconic brands while developing your career.
- Qualifications: 4+ years in Client Services, fluent in Spanish and English.
The predicted salary is between 53000 - 58000 £ per year.
London, UK
Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you - either Monday, Tuesday, or Friday.
A benchmarked salary between £53,000 to £58,000 based on your level within our progression framework.
WHO WE ARE
We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work.
We’re looking for an Account Director who's a Spanish native to lead the local market social strategy and client relationship for Ford in Spain. You'll work with our Spanish clients (in local language) to deliver our social strategy in their market, leading a small team of freelancers on the ground in Madrid to build community, ideate & create content all of which is routed in Spanish market knowledge and insights. All whilst collaborating with the wider Ford Europe account team to identify opportunities and communicate the value of Born Social's work to your local market clients.
WHAT YOU'LL BE DOING
- Account leadership: Ensuring output for your market is in line with the overall social strategy and working with teams to execute against that strategy. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
- Relationship development: As the main point of contact for your clients you will be responsible for fostering collaborative, trusting and constructive relationships that allow you to effectively identify and communicate the value of Born Social's work to Ford.
- Project management: Organising key calls, meetings (team & independent) and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside wider team members to review ways of working to ensure delivery feels positive for both clients and teams.
- Overseeing delivery: You'll work with a group of local market freelancers in Spain to deliver social-first work that meets our strategy - supporting with briefing, quality control & overseeing delivery.
- Local market visits: To build strong relationships and deliver our best work, we'll organise regular (likely monthly) visits to Madrid to spend time with your clients and our freelance network.
- Commercial management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.
WHO WE'RE LOOKING FOR
- You're a London-based Spanish native (who speaks fluent English too!)
- You have 4+ years of experience in a Client Services role in an agency setting.
- You're passionate about improving client experience and love the relationship development needed to do this.
- You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management).
- You're developing a good understanding of the principles of good project management and Client Services and have helped to develop this in others.
- You've got a proven track record of retaining, developing and growing accounts.
NO GRIT NO PEARL
No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're shaped through commitment, care, and perseverance. Grit isn’t about grind - it’s about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we’re proud of, created to the highest standard that makes a lasting impact.
VALUES
Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture.
- See Challenge as Opportunity: is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.
- Say It Simply: is how we communicate. Think of the basic rules of communication - honest, clear, confident.
- Do What You Say: is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.
- Make Each Other Better: is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.
- Consciously Contribute: is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.
BORN SOCIAL CROWD
Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.
EVERYONE'S WELCOME
We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.
A DAY IN THE LIFE WITH US
We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.
ACCOUNT DIRECTOR (SPANISH NATIVE) employer: Born Social
Born Social is an exceptional employer, offering a vibrant work culture that thrives on collaboration and creativity. With a commitment to employee growth, we provide opportunities for professional development while maintaining a flexible hybrid working model in the heart of London. Our B-Corp certification reflects our dedication to social responsibility, making us not just a workplace, but a community where every voice is valued and diversity is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land ACCOUNT DIRECTOR (SPANISH NATIVE)
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Born Social and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Born Social are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Born Social on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Born Social. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace ACCOUNT DIRECTOR (SPANISH NATIVE)
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Born Social. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Born Social:Show us that you’ve done your homework! In your application, briefly mention what you admire about Born Social’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Born Social
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Born Social will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Born Social, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
