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- Tasks: Lead social strategy for Ford in Italy, managing client relationships and a team of freelancers.
- Company: Born Social is a global B Corp social media agency focused on innovative brand strategies.
- Benefits: Enjoy hybrid working, 25 days holiday, wellbeing budget, and opportunities for volunteering.
- Why this job: Join a dynamic team that values creativity, collaboration, and social impact in a vibrant culture.
- Qualifications: Fluent Italian and English, 4+ years in client services, with a passion for social-first strategies.
- Other info: Monthly visits to Rome and a variety of clubs and social events to engage with.
The predicted salary is between 49680 - 56160 £ per year.
A benchmarked salary between £49,680 and £56,160 based on your level within our progression framework.
Who we are
Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow. For the last 10 years, we’ve helped brands navigate and harness the chaos of social, bringing method to the madness. From household names like Guinness, Primark, and Ford to the next generation of big brands like Nando's, Peloton, and Fever-Tree. As a proud B Corp, we care about People, Planet, and Profit in equal measure. We work hard to attract, retain, and develop the best social-first talent in our industry, creating a business and culture for them to thrive in.
We’re looking for an Account Director who is an Italian native to lead the local market social strategy and client relationship for Ford in Italy. You will work with our Italian clients (in their local language) to deliver our social strategy in their market, leading a small team of freelancers on the ground in Rome to build community, ideate, and create content, all rooted in Italian market knowledge and insights. You will also collaborate with the wider Ford Europe account team to identify opportunities and communicate the value of Born Social's work to your local market clients.
What you’ll be doing:
- Account leadership: Ensuring output for your market aligns with the overall social strategy and working with teams to execute against that strategy. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
- Relationship development: As the main point of contact for your clients, you will foster collaborative, trusting, and constructive relationships that allow you to effectively identify and communicate the value of Born Social's work to Ford.
- Project management: Organising key calls, meetings (team and independent), and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside wider team members to review ways of working to ensure delivery feels positive for both clients and teams.
- Overseeing delivery: Working with local market freelancers in Rome to deliver social-first work that meets our strategy—supporting with briefing, quality control, and overseeing delivery.
- Local market visits: Regular visits to Rome (likely monthly) to build relationships and deliver our best work by spending time with clients and freelancers.
- Commercial management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, maintaining high-quality deliverables, meeting deadlines, resolving scope or resourcing issues, leading on new resourcing requests, and reporting on commercial performance monthly.
Who we’re looking for:
- London-based Italian native who speaks fluent English
- 4+ years of experience in a Client Services role within an agency setting
- Passionate about improving client experience and relationship development
- Able to own and drive the quality of account output with a good understanding of social-first delivery (strategy, creative, media, management)
- Good understanding of project management principles and client services, with experience in developing this in others
- Proven track record of retaining, developing, and growing accounts
Our values:
- See Challenge as Opportunity: About attitude, not optimism or loving every challenge.
- Say It Simply: Honest, clear, confident communication.
- Do What You Say: Our reputation depends on trust; uphold it.
- Make Each Other Better: Collaborate and develop each other.
- Consciously Contribute: Focus beyond Born Social, doing what’s just and sustainable.
Company Benefits:
- Flexibility: Hybrid working, core hours, and an allowance for remote work up to 4 weeks/year.
- Holiday: 25 days plus a 3-day company shutdown over Christmas & New Year.
- Wellbeing: £30/month wellbeing budget or health insurance, access to Spill, Mental Health First Aiders, Recharge Day, Bike2Work scheme.
- Learning & Development: Membership to IPA, internal/external learning platform, training budget, and team sessions.
- Contribute: One day annually for volunteering and social/environmental impact.
- Incentives: Monthly prizes, annual Profit Share Scheme.
- The Usual Suspects: Pension, parental leave, life assurance.
- Clubs: Book, Film, Run, Cycling, Tag Rugby clubs.
- Consciously Contribute: Join sustainability committees.
- Born Socials: Social events and team activities.
Everyone's welcome: We celebrate diversity and are an inclusive employer, welcoming applications regardless of background, identity, or beliefs.
A day in the life at BornSocial: Visit Day of Wrk to see what daily life is like in our roles.
Born Social Croud: We are part of Croud, a global digital marketing agency delivering superior outcomes through a network of specialists.
Account Director (Italian Native) employer: Born Social
Contact Detail:
Born Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (Italian Native)
✨Tip Number 1
Familiarise yourself with Born Social's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially around collaboration and sustainability.
✨Tip Number 2
Leverage your Italian language skills by engaging with Italian social media trends and communities. Show your understanding of the local market during discussions to highlight your expertise and ability to connect with clients.
✨Tip Number 3
Network with current or former employees of Born Social on platforms like LinkedIn. Ask them about their experiences and any insights they can share about the company culture and expectations for the Account Director role.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your project management skills and client relationship development. Be ready to explain how you’ve successfully navigated challenges in previous roles.
We think you need these skills to ace Account Director (Italian Native)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and project management, particularly within an agency setting. Emphasise your fluency in Italian and English, as well as any specific achievements that demonstrate your ability to improve client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social media and how it aligns with Born Social's values. Mention your understanding of the Italian market and your experience in leading teams to deliver high-quality work. Be sure to convey your enthusiasm for the role and the company culture.
Showcase Relevant Skills: Highlight skills that are crucial for the Account Director role, such as strategic thinking, relationship development, and project management. Use specific examples from your past experiences to illustrate how you've successfully managed accounts and delivered results.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for the role.
How to prepare for a job interview at Born Social
✨Showcase Your Language Skills
As an Italian native, it's crucial to demonstrate your fluency in both Italian and English during the interview. Be prepared to switch between languages if necessary, especially when discussing your experience with Italian clients or projects.
✨Highlight Your Client Relationship Experience
Since the role involves fostering collaborative relationships with clients, share specific examples of how you've successfully built and maintained client relationships in previous roles. Emphasise your ability to communicate value effectively.
✨Demonstrate Your Project Management Skills
Be ready to discuss your experience with project management principles. Provide examples of how you've organised teams, managed timelines, and resolved issues to ensure successful project delivery.
✨Align with Company Values
Familiarise yourself with Born Social's values and be prepared to discuss how you embody these in your work. Share instances where you've seen challenges as opportunities or contributed to a positive team culture.
