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- Tasks: Provide exceptional care to spa clients and manage bookings efficiently.
- Company: Join a stunning 5-star manor house with a Michelin Star restaurant.
- Benefits: Enjoy discounts on spa treatments, food, and hotel stays, plus gym membership.
- Why this job: Work in a beautiful setting and be part of a passionate team.
- Qualifications: No prior experience needed; just a friendly attitude and willingness to learn.
- Other info: Flexible hours, great career growth, and fun employee events await you!
The predicted salary is between 12 - 12 £ per hour.
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’. Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2; 3 Years - Dinner for 2; 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This role has a starting rate of £12.25 per hour. On successful completion of probation period you will receive an increase to £12.75 per hour and £50 in hotel vouchers.
Role & Responsibilities:
- To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
- To work within spa guidelines to ensure that all client bookings are accurate and precise resulting in a client journey that is second to none.
- To deal with all client queries – by phone, post, online and face-to-face.
- To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings. (Product and treatment training will be provided)
- To consistently achieve sales targets.
- To identify and maximise sales opportunities in all client queries/contact.
- To carry out Reception procedures as per the daily checklists. This will include opening/closing of the Spa.
- To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the client’s journey runs smoothly.
- To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Head Therapist or Spa Manager.
- To maintain an accurate client database. Assist the Spa Manager in utilising this information to maintain close contact with our clients and encourage repeat business. All contact will be both paper and web‑based.
- To create and distribute marketing literature as required.
- To carry out administrative duties as required e.g. filing, daily banking, stock taking.
- To ensure all necessary paperwork is completed correctly and passed to the appropriate therapist prior to any treatment delivery.
- Update any changes that may need to be made to a client’s record.
- To build up a rapport with all clients.
- Communicate client suggestions to management so that the Spa’s offering can be further enhanced.
- To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
- To display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
- To work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
- To be expected to work to the demands of the business, involving the working of unsociable hours.
- To provide flexibility with covering shifts due to illness.
- Any other duties as required.
Spa Host in Plymouth employer: Boringdonhall
Contact Detail:
Boringdonhall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host in Plymouth
✨Tip Number 1
Get to know the spa and its offerings inside out! Familiarise yourself with the treatments, products, and services we provide. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups related to hospitality and wellness. Connecting with people in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service skills and how you can contribute to creating a magical experience for our clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Boringdon.
We think you need these skills to ace Spa Host in Plymouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through! We want to see that you genuinely care about providing top-notch service and creating memorable experiences for our clients.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Spa Host role. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us get a quick sense of who you are and what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boringdonhall
✨Know Your Spa Products
Familiarise yourself with the treatments and products offered at Gaia Spa. Being able to discuss these confidently will show your genuine interest in the role and help you answer client queries effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond for clients, as this is crucial for a Spa Host.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss your ability to adapt to changing schedules and work as part of a team. Mention any previous roles where you had to cover shifts or collaborate closely with colleagues to ensure smooth operations.
✨Research the Company Culture
Take some time to understand the ethos of Boringdon and its commitment to excellence. Showing that you align with their values and are excited about being part of 'the Enchanted Place on the Hill' can set you apart from other candidates.