At a Glance
- Tasks: Welcome guests and provide exceptional hospitality in a stunning 16th-century manor.
- Company: Join a luxurious hotel known for its Michelin Star restaurant and enchanting surroundings.
- Benefits: Enjoy discounts on food, spa treatments, and hotel stays, plus gym membership perks.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
- Why this job: Be part of a team that creates unforgettable experiences in a beautiful setting.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 13 £ per hour.
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- Friends & Family rates across the group
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards
This role has a starting rate of £12.25 per hour. On successful completion of probation period you will receive an increase to £12.75 per hour and £50 in hotel vouchers.
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us.
- To provide an unforgettable experience starting with Reception – not just on arrival but through the whole process of booking to departure.
- To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures.
- To achieve sales in line with company objectives.
- To promote additional products and services within the hotel and group brand.
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company policy, and the accurate accounting and processing of all reception sales.
- To maintain high standards of hospitality, processing bookings, upselling, salesmanship, financial and reporting diligence.
- To support the reservations team with booking support.
- To ensure all complaints are minimised and handled professionally in accordance with hotel policy.
- To ensure a good working relationship with all other departments and communicate information throughout the hotel.
- Stock replenishment of department areas.
- Ensure daily updates are communicated throughout the hotel.
- Follow legislation relating to job role.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required.
Receptionist in Plymouth employer: Boringdonhall
Boringdon Hall Hotel offers a unique opportunity to work in a stunning 16th century manor house, surrounded by the breathtaking beauty of Dartmoor. With a strong focus on employee wellbeing, we provide generous benefits including discounts on spa treatments and dining, as well as opportunities for personal growth and development within our prestigious hospitality environment. Join us to be part of a team that values exceptional service and creates unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Plymouth
✨Tip Number 1
Get to know the company! Research Boringdon and its history, especially the Michelin Star restaurant Àclèaf. This will help you connect with the interviewers and show your genuine interest in being part of their team.
✨Tip Number 2
Practice your hospitality skills! Since the role is all about providing a warm welcome and unforgettable experiences, think of examples from your past where you've gone above and beyond for guests or customers.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a 5-star environment. Make sure you look polished and professional when you walk through those doors for your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Boringdon team and ready to embrace the enchanted experience!
We think you need these skills to ace Receptionist in Plymouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can go a long way, especially for a role like Receptionist where hospitality is key.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that align with what we’re looking for. Mention any previous roles in hospitality or customer service that showcase your ability to provide exceptional guest experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or grammatical errors – first impressions matter!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Boringdonhall
✨Know the Venue
Before your interview, take some time to research Boringdon Manor. Familiarise yourself with its history, the Michelin Star restaurant Àclèaf, and the beautiful surroundings of Dartmoor. This knowledge will not only impress your interviewers but also help you connect your passion for hospitality with the unique offerings of the venue.
✨Showcase Your Hospitality Skills
As a receptionist, your role is all about providing exceptional service. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle complaints professionally and maintain high standards of hospitality, as this aligns perfectly with the expectations of the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service, sales techniques, and teamwork. Think about how you would respond to scenarios like handling a difficult guest or upselling services. Practising these responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Given the 5-star nature of the establishment, it's crucial to present yourself well. Choose professional attire that reflects the elegance of the manor house. A polished appearance will demonstrate your understanding of the hospitality industry and your commitment to representing the brand positively.
