At a Glance
- Tasks: Provide exceptional guest service in a stunning 5-star manor house setting.
- Company: Join a prestigious hotel known for its Michelin Star restaurant and award-winning spa.
- Benefits: Enjoy discounts on food, spa treatments, and hotel stays, plus a competitive salary.
- Other info: Opportunities for career growth and employee recognition in a vibrant team.
- Why this job: Be part of a magical environment while developing your hospitality skills.
- Qualifications: Warm personality, attention to detail, and great communication skills required.
The predicted salary is between 12.75 - 12.75 £ per hour.
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor?
Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’.
Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant.
- Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing -
- Access to Wagestream -
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This role has a starting rate of £12.75 per hour. On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
- Key Attributes
- Warm & Welcoming Manner
- Attention to Detail
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Clear Communication
- Role & Responsibilities
- Develop a strong knowledge of the hotel's facilities and services and of the surrounding community.
- Provide guests with information about attractions, facilities, services, and activities in or outside the property.
- Make guest reservations for taxi or other forms of transportation when requested.
- Obtain necessary itinerary tickets.
- Make guest reservations for the theatre and other forms of entertainment when requested. Obtain necessary tickets and provide directions to facilities.
- Organise special functions as directed by management.
- Provides support to front office team when required.
- Ensure a proper use of the telephone etiquette standards.
- Oversee the concierge operations, valet parking and supervise the area ensuring that all standards and procedures are fully known and followed.
- Ensure all necessary equipment is maintained properly with sufficient stock for day to day operations.
- Ensure that guest luggage records are accurately maintained and all special requests are met.
- Process and deliver messages for Guests.
- Deliver and safely store Guest luggage.
- Stay current and up to date with all hotel services as well as daily VIP requests and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Provide support to Management as required, in cases of emergency.
- Project a professional manner with an emphasis on hospitality and Guest service.
- Collect and deliver luggage for guests.
- Ensure delivery of guest requests to rooms (balloons, cards, drinks etc.).
- Room service drop off and collection to support F&B department as part of evening duties.
- Ensure guest requirements are met as per the A&D list and procedure.
- Maintain a clean, healthy, and safety working area.
- Coordinate guest requests for special services or equipment with the appropriate department.
- Ensure good working relationship with all other departments and communicate information throughout the hotel.
- Understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- #J-18808-Ljbffr
Concierge employer: Boringdonhall
Working as a Concierge at Boringdon Hall offers you the unique opportunity to be part of a prestigious 5-star establishment steeped in history and surrounded by the stunning landscapes of Dartmoor. With a strong focus on employee wellbeing, you will enjoy generous benefits including discounts on spa treatments, food, and accommodation, alongside a supportive work culture that values recognition and personal growth. Join our dedicated team and immerse yourself in an enchanting environment where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Boringdonhall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Boringdonhall
Don't be shy about reaching out to Boringdonhall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Boringdonhall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Boringdonhall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
