At a Glance
- Tasks: Create unforgettable experiences for guests in a Michelin-starred restaurant.
- Company: Join the ambitious team at Àclèaf, located in a stunning 16th-century manor.
- Benefits: Enjoy competitive pay, discounts on food and spa, and wellness perks.
- Other info: Dynamic environment with opportunities for growth and recognition.
- Why this job: Be part of a passionate team delivering exceptional service and memorable moments.
- Qualifications: Hospitality experience preferred; strong guest service and teamwork skills required.
The predicted salary is between 12.75 - 12.75 £ per hour.
Do you like the idea of creating exceptional experiences in a Michelin‑starred restaurant, where every detail of service matters? Àclèaf is a highly ambitious restaurant that dreams big when it comes to guest experience, delivering warmth, professionalism and unforgettable moments alongside outstanding food and wine. Àclèaf is situated within Boringdon Hall, a 5-star, 16th-century manor house which is also home to Gaia Spa and sits on the edge of Dartmoor. Being surrounded by such history, beauty and nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in 'Love to Shop' vouchers if you recommend a friend to work for us, receive £100 in 'Love to Shop' vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year - Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cyle to work Scheme
- Annual Christmas Event
This role has a starting rate of £12.75 per hour. On successful completion of the probation period, you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Key Attributes:
- Hospitality Experience (preferred)
- High presentation standards
- Has a calm, can-do attitude
- Excellent guest service skills
- Attention to detail and the ability to forward think
- Strong team player with the ability to work autonomously
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience.
- To ensure all complaints are minimised and handled professionally in accordance with our policies.
- To work in line with company policies and manuals.
- Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets.
- Ensure effective control of stock and staff costs in the Restaurant Manager's & Supervisor's absence.
- To follow all hotel policies as outlined in your training manual.
- Serve food and drinks quickly and efficiently, meeting our five-star standards.
- Keep up to date with current promotions and new products.
- Make guests aware of offers on our great food and drink range.
- To assist in any function or events set ups in accordance with procedures.
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
- Ensure high standards of financial and reporting diligence in accordance with company policy.
- To ensure good working relationships with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required.
Waiter/Waitress employer: Boringdon Hall
Boringdon Hall is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. Located in the picturesque setting of Plymouth, employees benefit from competitive pay, comprehensive perks including gym memberships and spa discounts, and ample opportunities for personal and professional growth within a prestigious 5-star environment.
