At a Glance
- Tasks: Provide exceptional service to spa clients and manage bookings with precision.
- Company: Join a stunning 5-star manor house with a Michelin Star restaurant.
- Benefits: Enjoy discounts on spa treatments, food, and hotel stays, plus gym membership.
- Other info: Flexible hours with opportunities for career growth and rewards.
- Why this job: Work in a beautiful setting and be part of a dedicated team.
- Qualifications: Warm personality, attention to detail, and excellent communication skills.
The predicted salary is between 12.75 - 12.75 £ per hour.
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor?
Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’
Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant
- Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get
Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing. co. uk/
• Access to Wagestream - https://wagestream. com/en/ - Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
• Annual Christmas Event
This role has a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Key Attributes
- Warm & welcoming manner
- Has a calm, can do attitude
- Attention to Detail
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Excellent guest service skills
- Clear Communication
Role & Responsibilities
- To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
- To work within spa guidelines to ensure that all client bookings are accurate and precise resulting in a client journey that is second to none.
- To deal with all client queries – by phone, post, online and face-to-face.
- To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings. (Product and treatment training will be provided)
- To consistently achieve sales targets.
- To identify and maximise sales opportunities in all client queries/contact.
- To carry out Reception procedures as per the daily checklists. This will include opening/closing of the Spa.
- To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the client’s journey runs smoothly.
- To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Head Therapist or Spa Manager.
- To maintain an accurate client database.
Assist the Spa Manager in utilising this information to maintain close contact with our clients and encourage repeat business.
All contact will be both paper and web-based.
- To create and distribute marketing literature as required.
- To carry out administrative duties as required e. g. filing, daily banking, stock taking.
- To ensure all necessary paperwork is completed correctly and passed to the appropriate therapist to prior to any treatment delivery.
Update any changes that may need to be made to a client’s record.
- To build up a rapport with all clients. Communicate client suggestions to management so that the Spa’s offering can be further enhanced.
- To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
- To display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
- To work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
- To be expected to work to the demands of the business, involving the working of unsociable hours.
- To provide flexibility with covering shifts due to illness.
- Any other duties as required
Spa Host employer: Boringdon Hall
Boringdon Hall is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. Located in the picturesque setting of Plymouth, employees benefit from competitive pay, comprehensive perks including gym memberships and spa discounts, and ample opportunities for personal and professional growth within a prestigious 5-star environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Boringdon Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Boringdon Hall
Don't be shy about reaching out to Boringdon Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Boringdon Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Boringdon Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
