At a Glance
- Tasks: Provide exceptional service to spa clients and manage bookings efficiently.
- Company: Join a stunning 5-star manor house with a Michelin Star restaurant.
- Benefits: Enjoy discounts on spa treatments, food, and hotel stays, plus gym membership.
- Other info: Flexible hours and great opportunities for career growth.
- Why this job: Work in a beautiful setting and be part of a passionate team.
- Qualifications: No prior experience needed; just a friendly attitude and willingness to learn.
The predicted salary is between 25440 - 26520 £ per year.
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’. Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2; 3 Years - Dinner for 2; 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This role has a starting rate of £12.25 per hour. On successful completion of probation period you will receive an increase to £12.75 per hour and £50 in hotel vouchers.
Role & Responsibilities:
- To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
- To work within spa guidelines to ensure that all client bookings are accurate and precise resulting in a client journey that is second to none.
- To deal with all client queries – by phone, post, online and face-to-face.
- To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings. (Product and treatment training will be provided)
- To consistently achieve sales targets.
- To identify and maximise sales opportunities in all client queries/contact.
- To carry out Reception procedures as per the daily checklists. This will include opening/closing of the Spa.
- To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the client’s journey runs smoothly.
- To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Head Therapist or Spa Manager.
- To maintain an accurate client database. Assist the Spa Manager in utilising this information to maintain close contact with our clients and encourage repeat business. All contact will be both paper and web-based.
- To create and distribute marketing literature as required.
- To carry out administrative duties as required e.g. filing, daily banking, stock taking.
- To ensure all necessary paperwork is completed correctly and passed to the appropriate therapist prior to any treatment delivery. Update any changes that may need to be made to a client’s record.
- To build up a rapport with all clients. Communicate client suggestions to management so that the Spa’s offering can be further enhanced.
- To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
- To display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
- To work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
- To be expected to work to the demands of the business, involving the working of unsociable hours.
- To provide flexibility with covering shifts due to illness.
- Any other duties as required.
Spa Host in Plymouth employer: Boringdon Hall
Boringdon Hall is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. Located in the picturesque setting of Plymouth, employees benefit from competitive pay, comprehensive perks including gym memberships and spa discounts, and ample opportunities for personal and professional growth within a prestigious 5-star environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Host in Plymouth
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Boringdon Hall and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Host in Plymouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Boringdon Hall that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Boringdon Hall.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Boringdon Hall get a sense of who you are beyond your experience!
How to prepare for a job interview at Boringdon Hall
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Boringdon Hall and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
