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- Tasks: Provide exceptional service to spa clients and manage bookings efficiently.
- Company: Join a stunning 5-star manor house with a Michelin Star restaurant.
- Benefits: Enjoy discounts on spa treatments, food, and hotel stays, plus gym membership.
- Other info: Flexible hours and great opportunities for career growth.
- Why this job: Work in a beautiful setting and be part of a passionate team.
- Qualifications: No prior experience needed; just a friendly attitude and willingness to learn.
The predicted salary is between 25440 - 26520 £ per year.
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’. Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2; 3 Years - Dinner for 2; 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This role has a starting rate of £12.25 per hour. On successful completion of probation period you will receive an increase to £12.75 per hour and £50 in hotel vouchers.
Role & Responsibilities:
- To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
- To work within spa guidelines to ensure that all client bookings are accurate and precise resulting in a client journey that is second to none.
- To deal with all client queries – by phone, post, online and face-to-face.
- To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings. (Product and treatment training will be provided)
- To consistently achieve sales targets.
- To identify and maximise sales opportunities in all client queries/contact.
- To carry out Reception procedures as per the daily checklists. This will include opening/closing of the Spa.
- To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the client’s journey runs smoothly.
- To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Head Therapist or Spa Manager.
- To maintain an accurate client database. Assist the Spa Manager in utilising this information to maintain close contact with our clients and encourage repeat business. All contact will be both paper and web-based.
- To create and distribute marketing literature as required.
- To carry out administrative duties as required e.g. filing, daily banking, stock taking.
- To ensure all necessary paperwork is completed correctly and passed to the appropriate therapist prior to any treatment delivery. Update any changes that may need to be made to a client’s record.
- To build up a rapport with all clients. Communicate client suggestions to management so that the Spa’s offering can be further enhanced.
- To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
- To display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
- To work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
- To be expected to work to the demands of the business, involving the working of unsociable hours.
- To provide flexibility with covering shifts due to illness.
- Any other duties as required.
Spa Host in Plymouth employer: Boringdon Hall
Contact Detail:
Boringdon Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host in Plymouth
✨Tip Number 1
Get to know the spa and its offerings inside out! Familiarise yourself with all the treatments and products so you can chat confidently with clients. This will not only help you answer their queries but also show your passion for the role.
✨Tip Number 2
Network like a pro! Attend events or workshops related to the spa industry, and don’t be shy about introducing yourself. Building connections can lead to job opportunities that might not even be advertised yet.
✨Tip Number 3
Practice your customer service skills! Role-play with friends or family to get comfortable handling different client scenarios. The more you practice, the more natural it will feel when you're in front of real clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Spa Host in Plymouth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the spa industry shine through! We want to see that you genuinely care about providing top-notch service and creating memorable experiences for our clients.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Spa Host. Mention any relevant experience in hospitality or customer service that showcases your ability to connect with clients.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boringdon Hall
✨Know the Spa Inside Out
Before your interview, make sure you research the Gaia Spa and its offerings thoroughly. Familiarise yourself with the treatments, products, and the overall ethos of the spa. This will not only show your genuine interest but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Spa Host, providing exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a client. Highlight your ability to handle queries and create a welcoming atmosphere, as this aligns perfectly with the role's responsibilities.
✨Dress the Part
Given that this is a 5-star establishment, your appearance matters. Dress smartly and professionally for the interview. This shows respect for the company’s standards and gives a good first impression, which is crucial in the hospitality industry.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This demonstrates your enthusiasm and helps you gauge if the spa is the right fit for you.