At a Glance
- Tasks: Welcome guests and provide exceptional service in a stunning 16th-century manor house.
- Company: Join a prestigious hotel with a Michelin Star restaurant and award-winning spa.
- Benefits: Enjoy discounts on food, spa treatments, and hotel stays, plus a competitive salary.
- Other info: Great career growth opportunities and a supportive team atmosphere.
- Why this job: Be part of a magical environment and create unforgettable experiences for guests.
- Qualifications: Warm personality, attention to detail, and excellent communication skills required.
The predicted salary is between 26500 - 27500 £ per year.
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’. Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2; 3 Years - Dinner for 2; 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This role has a starting rate of £12.75 per hour. On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Key Attributes:
- Warm & Welcoming Manner
- Has a calm, can do attitude
- Attention to Detail
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Excellent guest service skills
- Clear Communication
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us.
- To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure.
- To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures.
- To achieve sales in line with company objectives.
- To promote additional products and services within the hotel and group brand.
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To maintain high standards of hospitality, processing bookings, upselling, salesmanship, financial and reporting diligence.
- To support the reservations team with booking support.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy.
- To ensure a good working relationship with all other departments and communicate information throughout the hotel.
- Stock replenishment of department areas.
- Ensure daily updates are communicated throughout the hotel.
- Follow legislation relating to job role.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required.
Receptionist in Plymouth employer: Boringdon Hall
Boringdon Hall Hotel offers a unique opportunity to work in a stunning 16th century manor house, surrounded by the breathtaking beauty of Dartmoor. With a strong focus on employee wellbeing and growth, we provide generous benefits including discounts on spa treatments and dining, as well as a supportive work culture that values teamwork and excellence in guest service. Join us to be part of an enchanting environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Plymouth
✨Tip Number 1
Get to know the company! Research Boringdon and its history, especially the Michelin Star restaurant Àclèaf. This will help you connect with the interviewers and show your genuine interest in being part of their team.
✨Tip Number 2
Practice your warm and welcoming manner. Role-play with a friend or family member to nail that first impression. Remember, as a receptionist, your vibe sets the tone for guests' experiences!
✨Tip Number 3
Brush up on your communication skills. Clear and friendly communication is key in this role. Think about examples from your past where you’ve excelled in guest service or teamwork to share during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of hospitality.
We think you need these skills to ace Receptionist in Plymouth
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and welcoming manner in your words. Remember, we’re looking for someone who can create that unforgettable experience for our guests right from the start.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist at Boringdon. Highlight your attention to detail and excellent guest service skills. Mention any relevant experience that showcases your ability to work both autonomously and as part of a team – we love a good team player!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially when it comes to communication, which is key in this role. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what makes Boringdon such a special place to work!
How to prepare for a job interview at Boringdon Hall
✨Know the Venue
Before your interview, take some time to research the manor house and its history. Familiarise yourself with its unique features, like the Michelin Star restaurant and the Gaia Spa. This will not only impress your interviewers but also help you connect your passion for hospitality with the venue's charm.
✨Showcase Your Warmth
As a receptionist, a warm and welcoming manner is key. During the interview, demonstrate your ability to create a friendly atmosphere. Use positive body language, smile genuinely, and engage with your interviewers as if they were guests. This will highlight your suitability for the role.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Prepare examples from your past experiences where your meticulous nature made a difference, whether it was in managing bookings or ensuring guest satisfaction. This will show that you understand the importance of precision in hospitality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and guest service abilities. Think of situations where you handled complaints or went above and beyond for a guest. Practising these responses will help you feel more confident and articulate during the interview.
