Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and scale service delivery, optimise operations, and mentor a dynamic team.
- Company: Join Borderless, a fast-growing tech company revolutionising immigration processes since 2023.
- Benefits: Enjoy flexible work options, generous holiday, and a ÂŁ500 annual learning budget.
- Why this job: Be part of a mission-driven team that values innovation and continuous improvement in a vibrant culture.
- Qualifications: 6–10+ years in operations, with experience in managing large teams and optimising processes.
- Other info: Work closely with product and engineering teams, and enjoy monthly socials and annual offsites.
The predicted salary is between 43200 - 72000 ÂŁ per year.
About Borderless
Our vision is a world where borders are no longer barriers, where anyone can move anywhere, seamlessly and safely. Since launching in 2023, we’ve helped more than 500 UK businesses and thousands of individuals solve the complexity of immigration. Our digital platform streamlines and modernises the UK visa sponsorship process by blending technology and human expertise.
Backed by Entrepreneur First and Backed.VC , we’re scaling fast.
Role: Operations Director
We’re looking for an Operations Director to lead and scale our service delivery function. As a key member our leadership team, you’ll own the end-to-end operations strategy – overseeing application processing, streamlining workflows and driving continuous improvements to ensure exceptional customer outcomes.
You’ll manage a small group of direct reports and lead a wider delivery function across immigration caseworkers, experts, customer support specialists and operations administrators. Reporting directly to the CTO, you’ll work closely with Product, Engineering and Customer Success, you’ll ensure our platform delivery efficient, accurate and high quality services at scale.
️ What You’ll Be Doing
- Service Delivery: Own and continuously improve application processing – eliminating backlogs, driving down SLAs and ensuring high quality submissions
- Strategy & Vision: Define and execute a strategy for scaling Operations in line with our business growth and goals.
- Team Leadership: Manage and mentor a team of managers and individual contributors, fostering a high-performance, growth-oriented culture across the wider delivery function.
- Continuous Improvement: Identify inefficiencies and lead initiatives to improve workflows, tools, and service quality across the operations lifecycle.
- Operational Efficiency: Reduce application processing time through process optimisation and automation.
- Data & Reporting: Build and maintain dashboards that surface key metrics, identify bottlenecks, and support data-driven decisions.
- Cross-Functional Collaboration: Work closely with Product, Engineering, and Customer Success to continuously improve the internal user and external customer experience.
You Should Apply If
- You have 6–10+ years of experience in operations, ideally in a tech or tech-enabled service environment.
- You’ve managed and scaled large teams , and know how to lead both strategically and in the day-to-day.
- You’re a systems thinker , always looking to improve processes and build for scale.
- You’re hands-on , move quickly, and hold yourself and others to an exceptional standard .
- You’re comfortable working in ambiguity and building operational structures from the ground up.
- You’re resilient and creative , energised by fast-moving environments where you need to solve problems quickly.
- You’re data-driven and confident working with spreadsheets, dashboards, and analytics tools.
- You’ve worked closely with product and engineering teams , and know how to build or influence internal tools and workflows.
Interview Process
- 30 min screening call with the Talent Team
- 45 min interview with our Co-founder & CTO
- Take Home Task (details shared during process)
- Final onsite with Founders, Product Lead, and CS Lead
Borderless Benefits
Culture & Work Setup
3 days in-office (Mon/Tue/Thu), 2 days remote
Monthly in-office lunches
Monthly team socials
️ Annual offsite (last one: Lisbon, this year: Majorca!)
Time Off & Flexibility
️ 25 days holiday + 3 extra days between 25th Dec and 31st Jan
1-week per year work-from-anywhere policy
Growth & Development
ÂŁ500 annual L&D budget
6-month performance reviews and promotion cycles
Wellbeing & Equipment
Laptop + peripherals
Cycle to Work scheme
Smart Pension
Mental health support via Spill
Gym in Shoreditch Exchange
️ Onsite Barista
#J-18808-Ljbffr
Operations Director employer: Borderless
Contact Detail:
Borderless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Familiarise yourself with the latest trends in operations management, especially in tech-enabled services. Understanding how to leverage technology for operational efficiency will set you apart during discussions with our leadership team.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully scaled teams and improved processes in your previous roles. We value hands-on experience, so be ready to share your strategies and outcomes.
✨Tip Number 3
Showcase your ability to work cross-functionally by highlighting past collaborations with product and engineering teams. This will demonstrate your understanding of how to integrate operations with other departments effectively.
✨Tip Number 4
Be prepared to discuss data-driven decision-making. Familiarise yourself with key metrics relevant to operations and think about how you would use data to identify bottlenecks and improve service delivery at Borderless.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Operations Director position. Tailor your application to highlight your relevant experience in operations management, team leadership, and process optimisation.
Craft a Compelling CV: Your CV should clearly showcase your 6–10+ years of experience in operations, particularly in tech or tech-enabled environments. Emphasise your achievements in managing large teams and improving operational efficiency, using metrics where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for Borderless's vision and how your skills align with their goals. Highlight specific examples of how you've successfully led teams and improved processes in previous roles, demonstrating your hands-on approach and strategic thinking.
Prepare for the Interview: Anticipate questions related to your experience with cross-functional collaboration, data-driven decision-making, and handling ambiguity. Prepare examples that illustrate your problem-solving skills and ability to thrive in fast-paced environments.
How to prepare for a job interview at Borderless
✨Understand the Company Vision
Before your interview, make sure you grasp Borderless' vision of removing barriers to movement. This will help you align your answers with their goals and demonstrate your commitment to their mission.
✨Showcase Your Leadership Experience
As an Operations Director, you'll be managing teams and driving strategy. Be prepared to discuss specific examples of how you've successfully led teams, improved processes, and achieved operational efficiency in previous roles.
✨Prepare for Cross-Functional Collaboration Questions
Since the role involves working closely with Product, Engineering, and Customer Success, think of examples where you've collaborated across departments. Highlight how you facilitated communication and drove projects to success.
✨Demonstrate Data-Driven Decision Making
Borderless values data-driven insights. Be ready to discuss how you've used metrics and analytics tools to identify bottlenecks and improve service delivery in your past roles.
