Borderless is hiring a Customer Support Lead to rebuild how our support function works and lead a global team across London and the Philippines. The role is a player-coach position spanning processes, tooling, and customer outcomes to scale the function with AI-enabled, efficient workflows.
The ideal candidate brings leadership experience, systems thinking, and a passion for immigration tech, with comfort in ambiguous startup environments and a focus on customer outcomes.
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Global Support Lead — AI-Driven, Scalable Incident Ops in London employer: Borderless
At Borderless, we pride ourselves on being an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. Our hybrid work model allows for flexibility, while our comprehensive benefits package and commitment to employee growth ensure that you can develop your career in a supportive environment. Join us to be part of a team that values your contributions and empowers you to achieve high-value global wins.
