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For Companies At a Glance
- Tasks: Lead and manage a team of immigration professionals to ensure excellent service delivery.
- Company: Join Borderless, a fast-growing startup revolutionising the immigration process.
- Benefits: Enjoy flexible work options, generous holiday, and a ÂŁ500 annual learning budget.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: 8+ years in immigration, with team management experience and strong operational skills.
- Other info: Collaborate across teams and enjoy monthly events and an annual offsite adventure.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Borderless
We believe in a world where borders are no longer barriers. Since launching in 2023, we’ve helped 400+ UK businesses and thousands of individuals across healthcare, construction, finance, and more. Our digital platform streamlines the UK sponsorship process using automation and expert support. Backed by Entrepreneur First and Backed.VC, we’re scaling fast.
As Immigration Team Lead, you’ll be responsible for managing and scaling our Immigration function end-to-end. You’ll lead a team of 10 immigration professionals, ensuring we deliver consistently excellent, compliant, and efficient outcomes across Sponsor License applications, Certificate of Sponsorship requests and visa applications. This is a hands‑on leadership role where you’ll blend people management with operational ownership and quality oversight. You’ll work closely with Business Operations, Customer Success, Customer Support, and Product to consistently hit SLAs and approval‑rate targets, continuously improve workflows, and deliver an excellent customer experience. This role reports to the Director of Operations.
What You’ll Be Doing
- Team leadership & performance
- Lead, coach, and develop the Immigration team, building a high‑performance, high‑accountability culture
- Set clear goals, expectations, and career development plans for team members
- Run team rituals (standups, case reviews, QA sessions, retros) and manage performance through regular 1:1s and feedback
- Own hiring, onboarding, training, and capability‑building as the team scales
- Delivery, quality, and compliance
- Own casework delivery standards across the team: accuracy, completeness, and timeliness of submissions
- Implement and maintain QA processes (peer review, checklists, audits, root‑cause analysis)
- Track and improve key metrics such as SLA adherence, Approvals vs. rejections, Immigration Support CSAT
- Act as an escalation point for complex, urgent, or high‑risk cases and customer issues
- Operational ownership
- Manage resourcing across workstreams (allocation, prioritisation, workload balancing)
- Identify bottlenecks and drive practical improvements to workflows and tooling
- Maintain accurate case tracking and reporting via internal systems
- Ensure SOPs, templates, playbooks, and training materials stay current and usable
- Cross‑functional collaboration
- Partner with Customer Success, Business Operations, Customer Support, and Product to keep customer journeys seamless and compliant
- Work with Product/Engineering to improve automation and reduce manual casework burden
- Build feedback loops from casework into platform improvements, policy updates, and customer communications
You Should Apply If
- 8+ years’ experience as an Immigration Advisor, ideally working with Skilled Worker visas
- 4+ years’ experience managing teams of advisors, lawyers or paralegals in the Immigration sector
- Qualified L1 IAA (or equivalent) as a minimum
- Experience working in fast‑paced startup environments
- Strong operational skills: metrics tracking, workflow design, capacity planning
- Comfort with modern tooling and systems (case management platforms, Intercom‑style comms, G‑Suite/Sheets)
- You have strong attention to detail and can lead others to maintain consistently high standards
- You can prioritise competing demands without sacrificing quality
- You communicate complex topics clearly—especially during escalations
- You spot inefficiencies and turn them into better processes, not just observations
Interview Process
- 30 min screening call with Talent
- 45 min interview with Director of Operations
- 45 min interview with Senior Immigration Advisor
- Final interview with the Senior Leadership Team
Benefits
- 3 days in office, 2 days remote
- Monthly company in‑office lunches
- Monthly company team events
- Annual offsite (our last one was in Palma!)
- 25 days holiday each year + 3 days between 25th December and 31st January plus bank holidays
- 1 week work from anywhere policy
- ÂŁ500 annual Learning & Development budget
- 6 month performance reviews and promotion opportunities
- Laptop, peripherals — whatever you need to work effectively
- Cycle To Work scheme
- Employer contributions via Smart Pension
- Access to Spill (mental health support)
- Gym in Shoreditch Exchange
- Onsite Barista
Immigration Team Lead employer: Borderless
Contact Detail:
Borderless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immigration Team Lead
✨Tip Number 1
Network like a pro! Reach out to people in the immigration sector, especially those who work at Borderless or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by understanding the company’s mission and values. Since Borderless is all about breaking down barriers, think about how your experience aligns with that vision and be ready to share specific examples.
✨Tip Number 3
Showcase your leadership skills! As an Immigration Team Lead, you'll need to demonstrate your ability to manage and develop a team. Be ready to discuss your past experiences in coaching and building high-performance cultures.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Borderless team.
We think you need these skills to ace Immigration Team Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Immigration Team Lead role. Highlight your relevant experience in managing teams and handling immigration processes, as this will show us you’re the right fit for our fast-paced environment.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you’ve coached and developed team members, and how you’ve maintained high standards in your previous roles. This is key for us!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your experiences and achievements. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Borderless
✨Know Your Stuff
Make sure you brush up on immigration laws and processes, especially around Skilled Worker visas. Being able to discuss specific cases or scenarios will show your expertise and confidence in the field.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in coaching and developing team members, as well as how you've managed performance and set clear goals.
✨Be Ready for Collaboration Questions
Since this role involves working closely with various departments, think of instances where you've collaborated cross-functionally. Be ready to discuss how you’ve improved workflows or resolved conflicts with other teams.
✨Metrics Matter
Familiarise yourself with key performance indicators relevant to immigration casework. Be prepared to discuss how you've tracked metrics like SLA adherence and approval rates, and how you’ve used data to drive improvements.
