Borderless Immigration is seeking a Customer Support Lead to design scalable support operations and lead a distributed team across London and the Philippines. You’ll own incident management, implement AI-powered workflows, and drive customer-focused improvements in a fast-growing immigration tech platform.
The role requires strong leadership, hands-on automation experience, and the ability to partner with Product and Engineering to address customer pain points across multiple time zones.
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Global Customer Support Lead - AI-Driven & Incident Expert in London employer: Borderless Immigration
Borderless Immigration is an exceptional employer, offering a dynamic work culture that prioritises employee growth and collaboration. With a focus on professional development through immigration accreditation training, a generous learning budget, and regular team events, employees thrive in a supportive environment that values their contributions while making a meaningful impact in the lives of customers navigating complex immigration processes.
