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- Tasks: Build strong customer relationships and drive business growth in a dynamic team environment.
- Company: Join Border Express, a leader in exceptional service and innovation for over 40 years.
- Benefits: Inclusive workplace, career development opportunities, and a commitment to diversity.
- Why this job: Make a real impact by enhancing customer loyalty and driving innovative solutions.
- Qualifications: Experience in relationship management and strong communication skills are essential.
- Other info: Exciting growth phase with opportunities to shape your career.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity for an Account Executive has become available at our Salisbury South branch, to join our talented Account Management team. Reporting to the Commercial Manager, your goal is to maximise Border Express' profile, increase share of wallet and ultimately build customer loyalty to ensure that retention and expansion is maximised.
Duties
- Develop, expand and solidify long-term relationships with each customer that enable key business retention and expansion across the customer footprint and network.
- Onboard and monitor the customers' retention and growth strategy in collaboration with the Commercial Team.
- Maintain quality record keeping within the CRM tool for all customer engagements.
- Develop and cultivate relationships within your client portfolio and the wider client network.
- Be the voice for your portfolio internally, working with operationals to identify and develop innovative solutions for how we can better solve customers' problems.
- Champion a seamless customer experience, by engaging with internal stakeholders to remove barriers or challenges in accounts, customer service, service delivery and fulfilment.
- Completing reporting processes between BEX and the customer.
- Monitor and interpret customers' financial performance and trends in BEX across costs, pricing and margins.
Skills and Experience / Qualifications
- Demonstrated experience in relationship management with diverse and challenging groups, including the ability to influence and communicate to achieve results.
- Analytical mindset and skillset.
- Strong organisation and planning skills.
- Good people skills and an ability to communicate with all levels within the business.
- Knowledge of industry services, technologies and latest developments - desirable.
- Understanding of the importance of consistent updates with the company CRM tool.
- Competence in the use of Word, PowerPoint and Excel.
- Excellent written and verbal communication skills.
- Current motor vehicle and licence.
- Thrives in a team-oriented environment.
- Committed to shared goals.
Join us / About Border Express
Join a team that delivers excellence every time. At Border Express, we've been setting the standard for exceptional service and results for over 40 years. As we enter an exciting phase of growth and innovation, we're raising the bar higher than ever before.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities. We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.
At Border Express, we're not just moving freight - we're moving boundaries. Join us. Border Express is proud to be a division of Freight Management Holdings (FMH).
Account Executive in Salisbury employer: Border Express Pty Ltd
Contact Detail:
Border Express Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Salisbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company inside out and think about how your skills align with their needs. Practise common interview questions and have some examples ready to showcase your experience in relationship management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Account Executive in Salisbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Account Executive role. Highlight your experience in relationship management and how it aligns with our goals at Border Express. We want to see how you can contribute to building customer loyalty!
Showcase Your Skills: Don’t forget to mention your analytical mindset and organisational skills. Use specific examples from your past experiences that demonstrate your ability to influence and communicate effectively. This will help us see you as a strong fit for our team.
Be Clear and Concise: When answering the application questions, keep your responses clear and to the point. We appreciate straightforward answers that get right to the heart of your experience and qualifications. Remember, we’re looking for clarity in communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team at Border Express!
How to prepare for a job interview at Border Express Pty Ltd
✨Know Your Customer
Before the interview, research Border Express and their customer base. Understand their services, values, and recent developments in the logistics industry. This will help you demonstrate your knowledge and show that you're genuinely interested in building long-term relationships with their clients.
✨Showcase Your Relationship Management Skills
Prepare specific examples from your past experiences where you've successfully managed client relationships. Highlight how you influenced outcomes and resolved challenges. This will illustrate your ability to communicate effectively and achieve results, which is crucial for the Account Executive role.
✨Be Data Savvy
Brush up on your analytical skills and be ready to discuss how you've monitored financial performance and trends in previous roles. Familiarise yourself with CRM tools and be prepared to explain how you’ve used them to enhance customer engagement and retention strategies.
✨Engage with the Team Spirit
Border Express values teamwork, so be sure to express your enthusiasm for collaboration. Share examples of how you've worked with internal stakeholders to improve customer experiences. This will show that you thrive in a team-oriented environment and are committed to shared goals.