At a Glance
- Tasks: Lead customer operations and ensure smooth service delivery in a creative biscuit company.
- Company: Join Border Biscuits, a leading biscuit manufacturer with 40 years of heritage.
- Benefits: Competitive salary, performance incentives, professional growth, and supportive work environment.
- Other info: Inclusive workplace with opportunities for volunteering and personal support.
- Why this job: Make an impact in a dynamic team while working with delicious products.
- Qualifications: Experience in customer service, logistics, and strong data analysis skills required.
The predicted salary is between 40500 - 49500 £ per year.
Join our deliciously creative team at Border Biscuits, a renowned and leading biscuit manufacturer based in the picturesque town of Lanark.
With 40 years of heritage, we craft the finest biscuits using traditional methods and quality ingredients.
Our commitment to excellence has earned us numerous awards and a loyal customer base, making Border Biscuits a household name throughout the UK and beyond.
As we continue to grow across Foodservice and Out of Home, we’re looking for an organised, customer-focused and commercially aware Commercial Customer Operations Manager to help us deliver excellent service, accurate planning and smooth customer operations.
ABOUT YOU
Are you a proactive and detail-driven operations professional with a passion for great customer service?
Do you enjoy turning forecasts, orders and customer insight into clear actions that keep things moving?
If you’re commercially minded, highly organised and confident working across teams, you could be the perfect fit for our team.
THE ROLE
The Commercial Customer Operations Manager will provide customer, forecasting, logistics, export and commercial support across our UK Foodservice and Out of Home channels.
Working closely with the Head of OOH and National Account Manager, this role will lead the sales operations team to deliver strong service, accurate demand planning and profitable growth.
HOW YOU WILL IMPACT
- Own customer forecasts and monthly demand submissions, tracking accuracy, bias, risks and opportunities.
- Process and monitor customer orders, communicating stock, delivery and service updates clearly and promptly.
- Coordinate with third-party logistics and supply chain partners to support agreed service and OTIF performance.
- Manage export orders, freight communication, shipping documentation and customer requirements.
- Maintain pricing, customer portals, CRM/master data and commercial records accurately.
- Prepare sales reports, KPI dashboards, customer reviews, tenders and presentations.
- Support promotions, NPD launches, customer onboarding and issue resolution.
- Lead cross-department projects to land seasonal packs and display units successfully.
- Drive proactive B2B communication and continuous improvement across service, forecasting and process efficiency.
- Plan, support and manage the development and targets of the customer operations team.
WHAT YOU WILL BRING
- Experience in customer service management, commercial operations, logistics, supply chain or account support.
- Experience in FMCG, Foodservice, Wholesale or Manufacturing environments.
- Practical forecasting, demand planning, order management and reporting experience.
- Strong Excel, numeracy, data analysis and systems capability.
- Clear written and verbal communication skills with strong attention to detail.
- Export order administration, customs or shipping documentation experience would be advantageous.
- ERP/MRP, CRM or Power BI experience, or a relevant degree, CIPS or CILT qualification, would be desirable.
WHAT WE OFFER
- A competitive salary with performance-based incentives that reward your success.
- Opportunities for professional growth and access to development programs to enhance your skills .
- A dynamic and supportive working environment with a friendly team.
- Access to free counselling and support services for personal and professional support.
- Free 24/7 GP helpline.
- Optional salary sacrifice schemes.
- Paid volunteering opportunities within Lanark.
At Border Biscuits, we are committed to creating an inclusive and diverse workplace.
We welcome applications from candidates of all backgrounds and experiences.
Please note that only shortlisted candidates will be contacted for further selection stages.
FMCG, NAM Experience in Top 4 multiple retailers, SMT experience, Branded experience, impulse category experience
#J-18808-Ljbffr
Commercial Customer Operations Manager in Lanark employer: Border Biscuits Ltd
Border Biscuits is an excellent employer, offering a supportive and dynamic work environment where employees can thrive. With competitive pay at £13.45 per hour, generous benefits including 30 days annual leave, and a commitment to community through volunteering opportunities, we prioritise the well-being and growth of our team members. Join us in our Lanark factory, where you can be part of a family-run business dedicated to crafting exceptional biscuits while making a positive impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Customer Operations Manager in Lanark
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Commercial Customer Operations Manager at Border Biscuits Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Border Biscuits Ltd or be willing to refer you for that Commercial Customer Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Border Biscuits Ltd who’s on the lookout for their next Commercial Customer Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Commercial Customer Operations Manager role at Border Biscuits Ltd!
We think you need these skills to ace Commercial Customer Operations Manager in Lanark
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Border Biscuits Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Border Biscuits Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Border Biscuits Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
