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- Tasks: Supervise a small team, ensuring visitors feel welcome and valued at Borde Hill.
- Company: Join a passionate charity dedicated to preserving horticultural heritage.
- Benefits: Competitive pay, flexible hours, and 28 days holiday pro rata.
- Other info: Enjoy a dynamic role with opportunities for creativity and problem-solving.
- Why this job: Make a real impact on visitor experiences in a beautiful garden setting.
- Qualifications: Strong customer service skills and ability to motivate a team.
The predicted salary is between 28000 - 28000 £ per year.
An opportunity has arisen for a third Visitor Welcome Supervisor to join our small team, with operational management responsibility of a small team of Visitor Welcome Assistants. You will be a confident verbal communicator and you’ll excel at making visitors feel welcome and valued as the public face of Borde Hill. You’ll be comfortable handling all aspects of reception operations, ensuring a fantastic visitor experience.
A keen eye for detail and a drive to give fantastic customer service is key as well as the ability to problem solve, motivate and guide others. As a charity, we depend on the support of our Members and visitors to ensure the Garden can be sustainable, now and in the future. To that end you will lead by example to promote the benefits of Borde Hill Membership and Gift Aid on entry. Also promoting what’s on to our visitors, as well as what’s looking good in the Garden, listening to what our visitors need so you can ensure they have the best possible day.
You’ll be an enthusiastic, but calm team player who can supervise, coach and motivate your team, and have responsibility for the reception and visitor operation on your days of work. You’ll maintain excellent standards of presentation and health and safety in our reception and retail shop. You will have the confidence to manage visitor queries and handle customer complaints as they arise, although these are rare occurrences.
We’re looking for someone who is highly organised, can multi-task and is able to work under pressure. Flexible working pattern between Monday and Sunday, with occasional evening work during the summer months.
Qualifications- Able to demonstrate strong customer service ethos.
- A team player, with strong people skills and the ability to forge good working relationships.
- Have excellent written and verbal communication skills.
- Good IT skills, confident learning new systems.
- Creative flair, with a positive outlook and a fantastic eye for detail.
- Able to demonstrate a flexible approach, with the ability to multi-task and problem solve.
- An interest in the horticultural/heritage sectors desirable.
- Demonstrate an awareness of competitor activity, be confident to offer new ideas and initiatives.
- Enjoy working in a small team.
- Comply with our procedures, including Financial, H&S, Equality and Diversity.
- Salary: £13.46 per hour
- Hours: 14 hours per week, to include weekends and Bank Holidays on a rota
- Holiday entitlement: 28 days pro rata (including Bank Holidays)
To apply: email your CV & covering letter to: manager@bordehill.co.uk
Visitor Welcome Supervisor (Permanent, Part-time) employer: Borde Hill Garden Ltd
Contact Detail:
Borde Hill Garden Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Supervisor (Permanent, Part-time)
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on Borde Hill. Understand their values, what they offer, and how you can contribute to their mission. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can motivate a team. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the role seriously. Remember, you’re the face of Borde Hill!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Visitor Welcome Supervisor (Permanent, Part-time)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission at Borde Hill.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service experience and any relevant skills that match what we’re looking for in a Visitor Welcome Supervisor.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Borde Hill Garden Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Visitor Welcome Supervisor. Familiarise yourself with Borde Hill's mission and values, and think about how your skills align with their focus on customer service and visitor experience.
✨Showcase Your Communication Skills
As a confident verbal communicator, be prepared to demonstrate your ability to engage with visitors. Practice answering common interview questions in a friendly and approachable manner, and think of examples where you've successfully handled visitor queries or complaints.
✨Highlight Your Team Leadership Experience
Since you'll be supervising a small team, share specific instances where you've motivated or coached others. Discuss how you foster a positive team environment and ensure high standards of service, as this will show your potential employer that you're ready to lead by example.
✨Bring Ideas to the Table
Research Borde Hill and its competitors to come up with creative ideas for enhancing the visitor experience. Be ready to discuss these during your interview, as it shows initiative and a genuine interest in contributing to the organisation's success.