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For Companies At a Glance
- Tasks: Provide outstanding customer service and support customers with their financial needs.
- Company: Join BOQ Group, a unique challenger in the Australian banking sector.
- Benefits: Enjoy flexible working, discounted financial products, and paid parental leave.
- Why this job: Make a real impact by building lasting customer relationships in a supportive team.
- Qualifications: Experience in customer service and a passion for creating positive experiences.
- Other info: Inclusive workplace that values diversity and fosters personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
At the BOQ Group, we believe in the power and potential of people. We are excited to grow our Adelaide team and offer the right candidate an exciting career in banking.
The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams where required. The role works closely with the Branch Manager, by developing customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs and coaching Customer Service Officers.
About you
As an experienced Customer Relationship Specialist, you will be a passionate, high-performing operator who consistently delivers an outstanding customer experience. It would be advantageous if you have experience in the retail banking industry, with exposure to consumer lending. Your drive to build long-lasting relationships and create positive customer experiences will set you apart. You will be a key contributor to a collaborative team environment, always willing to go above and beyond for your customers and colleagues. Your personalized approach to every customer interaction, combined with a "can do" attitude, will ensure success in all aspects of your role. You will confidently learn and use a variety of technical financial systems, showcasing your excellent written and verbal communication skills and strong attention to detail.
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
- Flexible working arrangement - Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family.
- Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
The BOQ Group talent team is made up of customer-centric talent professionals with extensive recruitment experience between them. They live and breathe the BOQ way and are dedicated to guiding you along the recruitment process, from start to finish.
Customer Relationship Specialist in Croydon employer: BOQ
Contact Detail:
BOQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Specialist in Croydon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BOQ Group and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Relationship Specialist and be ready to share specific examples.
✨Tip Number 3
Show off your personality! During the interview, let your passion for customer service shine through. Remember, they’re looking for someone who can build relationships, so don’t be afraid to be yourself and connect on a personal level.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Relationship Specialist in Croydon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and create positive experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail banking and consumer lending. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate strong communication skills, so make sure your application reflects that with well-structured sentences and no fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at BOQ
✨Know Your Customer Service Basics
Brush up on the fundamentals of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past, especially in a banking context. This will show your passion for creating positive experiences.
✨Research BOQ Group
Familiarise yourself with BOQ Group's values, mission, and the brands under its umbrella. Understanding their commitment to inclusivity and community will help you align your answers with their culture during the interview.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to build relationships and handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your experience in retail banking and consumer lending.
✨Show Your Team Spirit
Since collaboration is key in this role, be prepared to discuss how you've worked effectively within a team. Highlight any experiences where you coached or supported colleagues, as this will demonstrate your ability to contribute to a positive team environment.