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- Tasks: Provide exceptional customer service and support customers with their financial needs.
- Company: Join BOQ Group, a unique challenger in the Australian banking industry.
- Benefits: Flexible work arrangements, discounted financial products, and paid parental leave.
- Why this job: Kickstart your banking career while making a real difference for customers.
- Qualifications: Passion for customer service and strong relationship-building skills.
- Other info: Inclusive workplace that values diversity and offers excellent career development.
The predicted salary is between 28800 - 48000 £ per year.
Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional in the banking industry with excellent relationship building skills and a passion for delivering excellent service to customers? Join our dynamic team and unlock amazing career development in the banking industry!
As the Customer Relationship Specialist, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.
ResponsibilitiesYou will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.
About YouSomeone with exceptional communication and relationship building skills will thrive in our environment. We’re looking for career minded individuals with experience in and a passion for banking. If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you!
About UsBOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks and Benefits- Flexible working arrangement – Balance your work and personal life with ease.
- Discounted financial products – Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options – Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements – Spend quality time with your new family member without any worries.
- Purchase additional annual leave – Need more time off? You can buy extra leave days.
- Discounted private health insurance plan – Take care of your health with our special rates.
- Employee Assistance Program (EAP) – Access confidential support for personal and professional challenges for you and your family.
- Access to employee network groups – Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
To apply for this role, follow the links. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
Customer Relationship Specialist - 111 St Georges Tce in Weston-super-Mare employer: BOQ Group
Contact Detail:
BOQ Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Specialist - 111 St Georges Tce in Weston-super-Mare
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BOQ Group and its brands. Understanding their values and mission will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations, especially in banking. Being able to demonstrate your problem-solving skills and relationship-building abilities will set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and confidently. Remember, as a Customer Relationship Specialist, you'll need to convey information effectively to customers, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the BOQ Group family. Don’t miss out on this opportunity to kickstart your career in banking!
We think you need these skills to ace Customer Relationship Specialist - 111 St Georges Tce in Weston-super-Mare
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Highlight Your Relationship Building Skills: Make sure to emphasise your ability to build strong relationships with customers. Use real-life scenarios where you’ve successfully connected with clients or resolved their issues. This is key for us at BOQ Group!
Tailor Your Application to Us: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect our values and the specifics of the Customer Relationship Specialist role. We appreciate when candidates do their homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at BOQ Group
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in the banking context. Be ready to discuss how you've handled customer inquiries and resolved issues in the past. This will show that you understand the importance of exceptional service.
✨Familiarise Yourself with Digital Banking Solutions
Since you'll be educating customers on digital banking, make sure you know the ins and outs of the bank's digital offerings. Prepare to explain how these solutions can benefit customers, as this will demonstrate your proactive approach.
✨Practice Relationship Building Scenarios
Think of examples where you've successfully built relationships with customers. Be prepared to share these stories during the interview, highlighting your communication skills and ability to connect with people.
✨Show Your Passion for Banking
Let your enthusiasm for the banking industry shine through. Talk about why you want to work in this field and how you plan to contribute to the team's success. A genuine passion can set you apart from other candidates.
