Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and support customers with their financial needs.
- Company: Join BOQ Group, a unique challenger in the banking industry.
- Benefits: Flexible work arrangements, discounted financial products, and paid parental leave.
- Why this job: Kickstart your banking career while making a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace that values diversity and offers excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers? Join our dynamic team and unlock amazing career development in the banking industry!
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs. You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs‑based conversations to generate opportunities in personal banking and lending.
About You
Someone with exceptional communication and relationship building skills will thrive in our environment. We’re looking for career minded individuals with a genuine interest in, or passion for banking. If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you! While we love seeking previous Banking or Sales experience it is not a prerequisite.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
- Flexible working arrangement - Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options - Maximise your take‑home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
- Purchase additional annual leave - Need more time off? You can buy extra leave days.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family.
- Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index. We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How To Apply
To apply for this role, follow the links. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti‑Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
Customer Service Officer - 116 Queen Street employer: BOQ Group
Contact Detail:
BOQ Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - 116 Queen Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BOQ Group and its brands. Understanding their values and mission will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations. Being able to demonstrate your problem-solving skills and relationship-building abilities will make you stand out as a candidate who can thrive in this role.
✨Tip Number 3
Show your passion for banking! Whether you have previous experience or not, share why you’re excited about a career in banking. Your enthusiasm can be contagious and might just win over the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the BOQ Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer - 116 Queen Street
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that genuine interest in making a difference.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. Mention your relationship-building skills and any relevant experience, even if it’s not in banking. We want to see how you can fit into our dynamic team!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share your interests and what drives you, especially if it relates to banking or customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at BOQ Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle common customer queries and complaints, as well as your approach to building relationships with customers.
✨Show Your Passion for Banking
Demonstrate your genuine interest in the banking industry during the interview. Share any relevant experiences or insights you've gained, even if they are from outside the banking sector. This will show that you're not just looking for a job, but that you’re excited about a career in banking.
✨Prepare for Needs-Based Conversations
Think about how you would conduct needs-based conversations with customers. Prepare examples of how you’ve identified customer needs in previous roles and how you can apply that to help customers explore their financial options at BOQ Group.
✨Emphasise Teamwork and Collaboration
Since BOQ Group values teamwork, be prepared to discuss your experiences working in teams. Highlight specific instances where you collaborated effectively with others to achieve a common goal, and how you can bring that collaborative spirit to the role of Customer Service Officer.