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- Tasks: Lead the Front of House team, ensuring exceptional service and a great atmosphere.
- Company: Boparan Restaurant Group is a growing hospitality group focused on memorable guest experiences.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible working, and career development opportunities.
- Why this job: Join a vibrant team, make an impact, and grow your career in a fun environment.
- Qualifications: Previous hospitality experience, strong leadership skills, and a passion for customer service.
- Other info: Be part of a company that values integrity, hard work, and community care.
The predicted salary is between 28800 - 43200 £ per year.
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Passionate About People? Lead Our Front of House Team!
Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.
What You’ll Be Doing
- Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
- Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
- Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
- Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
- Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
- Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You Bring
- Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
- Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
- Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
- Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
- Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.
What’s in It for You: We’re not just offering a job; we’re offering a career full of excitement and growth:
- Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
Ready to Lead the Front of House?
If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.
At BRG, We Live By Our Core Values
Honest – Acting with integrity in everything we do.
Hardworking – Giving our best, every day.
Hungry – Always striving for growth and excellence.
Heart – Caring deeply about our people, our guests, and our communities.
Gourmet Burger Kitchen (GBK) at Westfield Stratford is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.
Skills
Fast-Paced Experience
Leadership
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Restaurants
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Team Leader employer: Boparan Restaurant Group
Contact Detail:
Boparan Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Tip Number 2
Demonstrate your leadership skills by discussing how you've motivated and developed team members in the past. Highlight any training or mentoring experiences that showcase your ability to inspire others.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations. Provide examples of times when you've successfully managed busy shifts or resolved conflicts, showing your problem-solving mindset.
✨Tip Number 4
Familiarise yourself with GBK's values and culture. Be ready to explain how your personal values align with theirs, particularly around honesty, hard work, and caring for people, as this will resonate well with the hiring team.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership. Use specific examples that demonstrate your ability to motivate a team and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your previous experiences align with the responsibilities of the Team Leader role at Boparan Restaurant Group.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully handled challenges in a fast-paced environment. This will demonstrate your ability to stay calm and think on your feet during busy service periods.
Highlight Your Organisational Skills: Emphasise your attention to detail and organisational flair in managing shifts and team performance. This is crucial for maintaining a great atmosphere and ensuring smooth operations.
How to prepare for a job interview at Boparan Restaurant Group
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've motivated and supported your team in the past. Highlight any training or development initiatives you've led to showcase your commitment to team growth.
✨Stay Calm Under Pressure
Since the role involves managing busy shifts, be ready to talk about how you handle stress and maintain a positive atmosphere. Share anecdotes that illustrate your problem-solving skills during peak times.
✨Know the Company Values
Familiarise yourself with Boparan Restaurant Group's core values: Honest, Hardworking, Hungry, and Heart. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of delivering exceptional guest experiences.
