At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences in a fast-paced restaurant.
- Company: Join Gourmet Burger Kitchen, part of the Boparan Restaurant Group, known for its amazing dining atmosphere.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible working hours, and career growth opportunities.
- Other info: Dynamic environment with a focus on integrity, hard work, and community care.
- Why this job: Be a hospitality superstar and create unforgettable moments for guests while developing your leadership skills.
- Qualifications: Passion for customer service and previous experience in hospitality or restaurants.
The predicted salary is between 24000 - 30000 £ per year.
Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.
What You’ll Be Doing
- Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
- Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
- Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
- Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
- Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
- Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You Bring
- Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
- Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
- Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
- Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
- Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.
What’s in It for You:
- Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.
At BRG, We Live By Our Core Values:
- Honest: Acting with integrity in everything we do.
- Hardworking: Giving our best, every day.
- Hungry: Always striving for growth and excellence.
- Heart: Caring deeply about our people, our guests, and our communities.
Gourmet Burger Kitchen (GBK) at Manchester Trafford Centre is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.
Skills: Fast-Paced Experience, Leadership, Shift Management, Communication Skills
Front of House Team Leader — Exceptional Guest Experience in Stretford employer: Boparan Restaurant Group
Gourmet Burger Kitchen (GBK) at Manchester Trafford Centre is not just a workplace; it's a vibrant community where passionate individuals thrive. With a strong focus on exceptional guest experiences, we offer our Front of House Team Leader the chance to lead a dynamic team in a fast-paced environment, while enjoying benefits like 50% off meals, flexible working opportunities, and excellent career development prospects. Join us to be part of a company that values integrity, hard work, and a genuine care for both our guests and employees.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader — Exceptional Guest Experience in Stretford
✨Tip Number 1
Get to know the company culture! Before your interview, check out GBK's social media and website. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on showcasing your leadership skills and passion for customer service, as these are key for the Front of House Team Leader role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you care about the role and are ready to lead the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Team Leader — Exceptional Guest Experience in Stretford
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for customer service shine through! Share specific examples of how you've made guests feel special in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences.
Highlight Your Leadership Skills:As a Front of House Team Leader, you'll be guiding a team, so make sure to showcase your leadership experience. Talk about times when you've motivated others or taken charge during busy shifts. We’re looking for someone who can inspire and support their team!
Keep It Organised and Clear:Your application should be as organised as you are! Use clear headings and bullet points to make it easy for us to read. Remember, attention to detail is key in hospitality, so show us you’ve got that flair right from the start.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the exciting opportunities we have at GBK. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Boparan Restaurant Group
✨Show Your Passion for People
Make sure to express your love for engaging with guests during the interview. Share specific examples of how you've created memorable experiences in previous roles, as this will resonate well with the hiring team at GBK.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've motivated and supported your team in a fast-paced environment. Highlight any training or development initiatives you've led to showcase your ability to inspire others.
✨Problem-Solving Scenarios
Think of a few challenging situations you've faced in hospitality and how you resolved them. Being able to articulate your problem-solving mindset will show that you can stay calm under pressure and keep things flowing smoothly.
✨Know the Brand
Familiarise yourself with Gourmet Burger Kitchen's values and menu. Showing that you understand their commitment to exceptional service and high standards will demonstrate your genuine interest in the role and the company.
