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- Tasks: Be the face of Carluccio's, providing exceptional service and creating memorable dining experiences.
- Company: Join Boparan Restaurant Group, a growing hospitality group dedicated to excellence and memorable guest experiences.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible working hours, and career development opportunities.
- Why this job: This role offers a dynamic environment where your passion for hospitality can shine and grow.
- Qualifications: No prior experience needed; just bring your enthusiasm for customer service and teamwork.
- Other info: Join a supportive team that values your contributions and helps create unforgettable dining moments.
Join the Heart of Hospitality as a Front of House Team Member at Carluccio's!
About Us: At Carluccio's, we don't just serve food—we create memorable experiences with our authentic Italian cuisine and welcoming atmosphere. Our success is built on the passion and dedication of our team, and we're looking for a vibrant Front of House Team Member to bring our dining experience to life.
The Role: As a Front of House Team Member at Carluccio's, you'll be the face of our restaurant, providing exceptional service to every guest who walks through our doors. Here's what your day-to-day will look like:
- Greet and Seat: Welcome guests with a warm smile, manage reservations, and ensure every guest is comfortably seated and ready to enjoy their meal.
- Deliver Exceptional Service: Take orders, make recommendations, and ensure that every dish is served with a touch of Italian hospitality.
- Create Memorable Experiences: Engage with guests to make their visit special, whether they're regulars or first-time visitors.
- Work as a Team: Collaborate with kitchen staff and fellow team members to ensure smooth service and a great guest experience.
- Handle Payments: Process payments efficiently and accurately, ensuring a seamless end to every guest's meal.
- Maintain Ambiance: Ensure the dining area is clean, tidy, and set up for success, creating a welcoming environment for all.
What's In It For You? We're Not Just Offering a Job; We're Offering a Career Full Of Excitement And Growth:
- Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock Up on Favourites: Enjoy 20% off at Carluccio's retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
This is your opportunity to shine in a role that's as dynamic as you are. If you're passionate about hospitality, have a flair for customer service, and want to be part of a team that values your contributions, join us at Carluccio's as a Front of House Team Member. Become part of our family and help us create unforgettable dining experiences every day!
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We're obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.
At BRG, We Live By Our Core Values: Honest – Acting with integrity in everything we do. Hardworking – Giving our best, every day. Hungry – Always striving for growth and excellence. Heart – Caring deeply about our people, our guests, and our communities.
Carluccio's in Solihull offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.
Skills: Fast-Paced Experience, Customer Service
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Restaurants
FOH Team Member employer: Boparan Restaurant Group
Contact Detail:
Boparan Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Team Member
✨Tip Number 1
Familiarise yourself with Carluccio's menu and the Italian dining experience. Being knowledgeable about the dishes will help you engage with guests and make recommendations, showcasing your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various guest interactions and ensure you can provide exceptional service under pressure.
✨Tip Number 3
Visit Carluccio's as a customer before applying. Observe the atmosphere, service style, and how staff interact with guests. This firsthand experience will give you valuable insights to discuss during your interview.
✨Tip Number 4
Network with current or former employees of Boparan Restaurant Group. They can provide insider tips on the company culture and what they look for in a Front of House Team Member, giving you an edge in your application.
We think you need these skills to ace FOH Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Boparan Restaurant Group is looking for in a Front of House Team Member. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your experience in hospitality or customer service. Use keywords from the job description, such as 'exceptional service' and 'team collaboration', to demonstrate that you are a good fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples from your past experiences that align with the responsibilities of the role.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Boparan Restaurant Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for customer service and creating memorable dining experiences.
✨Demonstrate Teamwork Skills
Since the role involves working closely with kitchen staff and fellow team members, be prepared to discuss examples of how you've successfully collaborated in a team environment. Highlight your ability to communicate effectively and support your colleagues.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or busy service periods. Think about how you would respond to ensure exceptional service, and practice your answers to convey confidence and poise.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview to reflect the professional yet welcoming atmosphere of Carluccio's. This shows that you understand the importance of presentation in the hospitality industry.
