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For Companies At a Glance
- Tasks: Be the face of Carluccio’s, delivering exceptional service and creating memorable guest experiences.
- Company: Join Boparan Restaurant Group, a growing hospitality group dedicated to excellence and memorable dining.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible hours, and career development opportunities.
- Why this job: Perfect for those passionate about hospitality and teamwork in a vibrant environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer service skills!
- Other info: Work in a relaxed Italian dining setting with a focus on quality and community.
The predicted salary is between 20000 - 30000 £ per year.
Front of House Team Member – Carluccio’s (Boparan Restaurant Group)
Join the heart of hospitality as a Front of House Team Member at Carluccio’s. At Carluccio’s, we create memorable experiences with authentic Italian cuisine and a welcoming atmosphere.
About Us
Boparan Restaurant Group (BRG) is a growing hospitality group committed to becoming the best in everything we do, delivering memorable guest experiences and a great working environment.
The Role
- Greet and seat guests, manage reservations, and ensure a comfortable seating experience.
- Take orders, make recommendations, and serve dishes with Italian hospitality.
- Engage with guests to create memorable experiences, whether they are regulars or first‑time visitors.
- Collaborate with kitchen staff and team members for smooth service.
- Process payments accurately and efficiently.
- Maintain a clean, tidy dining area and create a welcoming ambiance.
Benefits
- 50% off your total bill for you and 5 friends across all BRG brands.
- Exclusive discounts on thousands of online and high‑street retailers via the BRG Spark App.
- 20% off at Carluccio’s retail gift shop and deli.
- Access to advanced pay through Wage Stream.
- Referral bonus scheme.
- Career development opportunities across our brand portfolio.
- Flexible working arrangements.
Core Values
- Honest – Acting with integrity.
- Hardworking – Giving our best every day.
- Hungry – Striving for growth and excellence.
- Heart – Caring deeply about people and communities.
Skills
- Fast‑paced experience.
- Customer service.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industry
Restaurants
Location
Greenhithe, England, United Kingdom
#J-18808-Ljbffr
FOH Team Member employer: Boparan Restaurant Group
Contact Detail:
Boparan Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Team Member
✨Tip Number 1
Familiarise yourself with Carluccio’s menu and the Italian dining experience. Being knowledgeable about the dishes will help you make recommendations and engage with guests more effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various guest interactions and ensure you can deliver exceptional service under pressure.
✨Tip Number 3
Show your enthusiasm for hospitality during any informal conversations or networking events. Building connections in the industry can lead to valuable insights and potential referrals for the FOH Team Member position.
✨Tip Number 4
Visit Carluccio’s as a guest before applying. Observe the service style and ambiance, and take notes on what makes the experience special. This will help you align your approach with their values and demonstrate your genuine interest.
We think you need these skills to ace FOH Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests or worked in a fast-paced environment.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific aspects of Carluccio’s that resonate with you, such as their commitment to exceptional service and creating memorable experiences.
Showcase Your Soft Skills: In your application, highlight soft skills like communication, teamwork, and problem-solving. These are crucial for a Front of House Team Member, so provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is essential in the hospitality industry.
How to prepare for a job interview at Boparan Restaurant Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences where you went above and beyond to create a memorable experience for guests, as this aligns with the values of Boparan Restaurant Group.
✨Demonstrate Teamwork Skills
Since the role involves collaborating with kitchen staff and fellow team members, be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your ability to communicate effectively and support your colleagues.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service situations. Think of examples where you handled difficult customers or resolved issues efficiently. This will showcase your problem-solving skills and commitment to delivering exceptional service.
✨Understand the Brand and Its Values
Familiarise yourself with Carluccio’s menu and the overall dining experience they aim to provide. Understanding their core values—honesty, hard work, hunger for growth, and heart—will help you align your answers with what they are looking for in a candidate.
