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For Companies At a Glance
- Tasks: Be the face of Carluccio’s, delivering exceptional service and creating memorable guest experiences.
- Company: Join Boparan Restaurant Group, a growing hospitality group dedicated to excellence and memorable dining.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible hours, and career development opportunities.
- Why this job: Perfect for those passionate about hospitality and teamwork in a vibrant environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer service skills!
- Other info: Work in a relaxed Italian dining setting with a focus on quality and community.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Join to apply for the FOH Team Member role at Boparan Restaurant Group.
Carluccio’s Front of House Team Member position emphasizes delivering a welcoming guest experience and supporting smooth service in a busy hospitality environment.
The Role
As a Front of House Team Member at Carluccio’s, you’ll be the face of our restaurant, providing exceptional service to every guest who walks through our doors. Here is what your day-to-day will look like:
- Greet and Seat: Welcome guests with a warm smile, manage reservations, and ensure every guest is comfortably seated and ready to enjoy their meal.
- Deliver Exceptional Service: Take orders, make recommendations, and ensure that every dish is served with a touch of Italian hospitality.
- Create Memorable Experiences: Engage with guests to make their visit special, whether they’re regulars or first-time visitors.
- Work as a Team: Collaborate with kitchen staff and fellow team members to ensure smooth service and a great guest experience.
- Handle Payments: Process payments efficiently and accurately, ensuring a seamless end to every guest\’s meal.
- Maintain Ambiance: Ensure the dining area is clean, tidy, and set up for success, creating a welcoming environment for all.
What’s In It For You?
- Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock Up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
This is your opportunity to shine in a role that’s as dynamic as you are. If you’re passionate about hospitality, have a flair for customer service, and want to be part of a team that values your contributions, join us at Carluccio’s as a Front of House Team Member. Become part of our family and help us create unforgettable dining experiences every day!
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.
At BRG, We Live By Our Core Values
- Honest – Acting with integrity in everything we do.
- Hardworking – Giving our best, every day.
- Hungry – Always striving for growth and excellence.
- Heart – Caring deeply about our people, our guests, and our communities.
Carluccio\’s in Bluewater offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.
Skills
- Fast-Paced Experience
- Customer Service
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Restaurants
Referrals increase your chances of interviewing at Boparan Restaurant Group by 2x
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FOH Team Member employer: Boparan Restaurant Group
Contact Detail:
Boparan Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Team Member
✨Tip Number 1
Familiarise yourself with Carluccio’s menu and the Italian dining experience. Being knowledgeable about the dishes will help you make recommendations and engage with guests more effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various guest interactions and ensure you can deliver exceptional service under pressure.
✨Tip Number 3
Show your enthusiasm for hospitality during any informal conversations or networking events. Building connections in the industry can lead to valuable insights and potential referrals for the FOH Team Member position.
✨Tip Number 4
Visit Carluccio’s as a guest before applying. Observe the service style and ambiance, and take notes on what makes the experience special. This will help you align your approach with their values and demonstrate your genuine interest.
We think you need these skills to ace FOH Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests or worked in a fast-paced environment.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific aspects of Carluccio’s that resonate with you, such as their commitment to exceptional service and creating memorable experiences.
Showcase Your Soft Skills: In your application, highlight soft skills like communication, teamwork, and problem-solving. These are crucial for a Front of House Team Member, so provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is essential in the hospitality industry.
How to prepare for a job interview at Boparan Restaurant Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences where you went above and beyond to create a memorable experience for guests, as this aligns with the values of Boparan Restaurant Group.
✨Demonstrate Teamwork Skills
Since the role involves collaborating with kitchen staff and fellow team members, be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your ability to communicate effectively and support your colleagues.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service situations. Think of examples where you handled difficult customers or resolved issues efficiently. This will showcase your problem-solving skills and commitment to delivering exceptional service.
✨Understand the Brand and Its Values
Familiarise yourself with Carluccio’s menu and the overall dining experience they aim to provide. Understanding their core values—honesty, hard work, hunger for growth, and heart—will help you align your answers with what they are looking for in a candidate.
