At a Glance
- Tasks: Lead user research projects to enhance customer-centric digital products.
- Company: Join Boots, a supportive and inclusive employer dedicated to making a difference.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic team focused on customer insights.
- Why this job: Make an impact by understanding user behaviour and shaping innovative products.
- Qualifications: Experience in user research and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
We have an exciting opportunity available in the form of a 12 month fixed term contract to join our User Research team within Experimentation & Insights in Digital. Passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions to create user-friendly products and services.
We're looking for a curious User Researcher to join our growing digital team. You'll have the opportunity to work across healthcare and beauty as we work with our product teams to build a more customer-driven product lifecycle. As a user researcher, your role is to evaluate how customers are interacting with a product or service. You illustrate these behaviours to the teams so that everyone has a deep understanding of how customers are using our products. This understanding enables us to adapt them to better serve our customer needs.
We're looking for someone who has experience as a User Researcher as you'll lead on your own projects, but will have the support of the wider team to share, learn and grow with.
Key responsibilities:- You’ll be leading your own user research projects working alongside a team of researchers and UX designers to support product teams within our digital, running their research activities to gather behavioural insights, from usability interviews to card sorting.
- Showcase users interacting with our products (or prototypes) to help teams understand user behaviours and any pain points.
- You’ll task yourself with organising user sessions and coordinate with the team to get them engaged regularly around agile ways of working.
- Analyse research projects, both independently and with a team, to convey key findings to partners. This will involve qualitative and quantitative research to help us create a well‑rounded view of the customer experience.
- Create reports and presentations and be able to communicate these to partners at different levels across the business.
- Provide product owners support and insight on the most important customer drivers to help them manage the backlog and provide insight into product development based on customer needs.
- Embed customer knowledge within product teams to help everyone have a shared view of the customer and their needs. This is running workshops, regular insight demos, group analysis sessions or contributing to our growing insights portal.
- Must have experience conducting behavioural research (such as usability studies, questionnaires, interviews, observational studies, at this time we are looking for someone with User Research experience specifically.)
- Experience using prototypes would be beneficial.
- The ability to analyse data (preferably qualitative and quantitative) to determine areas to prioritise. Expertise in analytics would be an advantage.
- Strong communication skills to synthesis and present research results to various stakeholders in an engaging way, both verbally and visually.
- Keen interest in human behaviour and/or product development. (Degree in psychology, HCI, sociology would be an advantage).
- Preferably experience working within a product team and working with UX designers.
- Experience working in Agile would be beneficial.
- Experience with the product lifecycle and how research can fit into it.
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
UX - User Researcher employer: Boots
At Boots, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a UX - User Researcher in Nottingham, you'll enjoy a range of benefits including a generous employee discount scheme, flexible working options, and opportunities for professional growth within a supportive team environment. Join us in making a meaningful impact on customer experiences while enjoying the perks of a company that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land UX - User Researcher
✨Tip Number 1
Network like a pro! Reach out to folks in the UX field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects. Include case studies that demonstrate your process and the impact of your work. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can showcase your experience with usability studies and data analysis. The more confident you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Boots. Let's get you that UX - User Researcher role!
We think you need these skills to ace UX - User Researcher
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for user research shine through! We want to see how passionate you are about making digital products customer-centric and your fascination with human behaviour.
Tailor Your Experience:Make sure to highlight your relevant experience as a User Researcher. We’re looking for someone who can lead their own projects, so share specific examples of your past work that demonstrate your skills in conducting behavioural research.
Communicate Clearly:Strong communication skills are key! When crafting your application, focus on how you can present research results engagingly. Use clear language and structure your thoughts well to show us you can convey insights effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Boots
✨Know Your User Research Methods
Make sure you brush up on your user research methods before the interview. Be ready to discuss your experience with usability studies, interviews, and observational studies. Highlight specific projects where you've successfully applied these techniques to gather insights.
✨Showcase Your Communication Skills
As a User Researcher, you'll need to present findings to various stakeholders. Prepare to demonstrate how you've effectively communicated research results in the past. Bring examples of reports or presentations that illustrate your ability to convey complex information clearly and engagingly.
✨Demonstrate Your Curiosity
This role is all about understanding human behaviour, so show your passion for it! Be prepared to discuss what fascinates you about user behaviour and how that curiosity drives your research. Share any personal projects or interests that align with this passion.
✨Familiarise Yourself with Agile Practices
Since the role involves working within product teams and agile methodologies, make sure you understand the basics of Agile. Be ready to discuss how you've collaborated with UX designers and product owners in an agile environment, and how you can contribute to a customer-driven product lifecycle.
