At a Glance
- Tasks: Engage with customers, assist with eye tests, and provide eyewear solutions.
- Company: Join Boots Opticians, a leader in customer care and optical services.
- Benefits: Enjoy bonuses, discounts, flexible working, and career development opportunities.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a difference in customers' lives while learning and growing in optics.
- Qualifications: Passion for customer service and a desire to learn; retail experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
Your role within the team will give you opportunities to develop your knowledge through our Step Into Optics training programme, which includes both workshop learning and practical on‑the‑job experience.
You Will Also Be Involved In:
- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye‑tests and pre‑screening activities
- Providing after‑care support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report to store manager.
What You’ll Need To Have:
- Passion for customer care
- Desire to learn
It Would Be Great If You Also Have:
- Worked in a retail or clinical environment
Our Benefits:
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non‑Clinical career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Optical Consultant - Foundation in Swansea employer: Boots
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a vibrant work culture where customer care is at the heart of everything we do. Our Optical Consultants benefit from comprehensive training through our Step Into Optics programme, alongside generous employee discounts and flexible working options that promote a healthy work-life balance. With opportunities for both clinical and non-clinical career development, we are committed to supporting your growth in a rewarding retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Consultant - Foundation in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Opticians. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer care skills! Since this role is all about building relationships with customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of your journey and gives you a better chance to shine in front of the hiring team.
We think you need these skills to ace Optical Consultant - Foundation in Swansea
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, make sure to highlight your passion for customer service. We want to see how you connect with customers and understand their needs, so share any relevant experiences that showcase this.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Optical Consultant role. Mention specific skills or experiences that relate to the job description, like any retail or clinical experience you have.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your story and what makes you unique, as we’re looking for someone who will fit well within our team and culture.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Boots
✨Know Your Stuff
Familiarise yourself with the basics of optics and eyewear. Brush up on common terms and products you might encounter in the role. This will not only show your passion for customer care but also help you engage confidently with the interviewers.
✨Showcase Your People Skills
Since you'll be interacting with customers daily, highlight your experience in building relationships. Prepare examples of how you've successfully listened to customer needs and provided solutions in previous roles, especially in retail or clinical environments.
✨Ask Thoughtful Questions
Prepare a few questions about the company culture, training opportunities, and the Step Into Optics programme. This shows your genuine interest in the role and helps you understand how you can grow within the team.
✨Be Ready for Practical Scenarios
Expect to discuss how you'd handle specific situations, like assisting a customer with an eye-test or dealing with a complaint. Think through these scenarios beforehand so you can demonstrate your problem-solving skills and customer care approach effectively.
