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- Tasks: Lead the development and delivery of innovative customer propositions in Beauty and General Merchandising.
- Company: Boots is a leading retail pharmacy chain committed to inclusivity and innovation.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Join a dynamic team shaping the future of retail while making a positive impact on customers' lives.
- Qualifications: Experience in proposition development or product management within retail; strong analytical and communication skills required.
- Other info: Open to part-time and job share options; supportive application process for all candidates.
The predicted salary is between 36000 - 60000 £ per year.
Closing date: 19 April 2025
Recruitment Partner: Matt Haywood - Contract type: 2 year secondment / fixed term
About the role
At Boots, we want to ensure that our offerings remain relevant, appealing and competitive in a fast-changing retail landscape. This role will be at the forefront in ensuring the delivery of new propositions across the Beauty and General Merchandising in both a timely and engaging manner. Previously, roles in this area have been responsible for the delivery of the Beauty Only store at Battersea, driven the development of the Skincare of the Future proposition while currently leading the implementation of Fragrance executions across the estate.
As a Proposition Development Manager at Boots UK, you'll play a key role in the development, implementation, and delivery of customer propositions across various categories. You'll be responsible for driving innovative and compelling value propositions that meet the needs of our customers, align with our business goals, and help differentiate Boots UK in the competitive retail landscape. You will work closely with cross-functional teams, including marketing, commercial, and customer insight, to develop strategies that enhance the Boots customer experience.
Key Responsibilities
- Proposition Development: Lead the development and evolution of customer propositions across categories within the General Merchandise and Beauty Business Units, ensuring alignment with Boots' business strategy and customer needs.
- Market & Customer Insight: Use in-depth customer research and competitor analysis to understand market trends, customer preferences, and identify opportunities for proposition innovation and improvement.
- Collaboration: Work closely with key internal stakeholders, such as Marketing, Merchandising, Product teams, and Operations, to ensure propositions are commercially viable, customer-centric, and deliver measurable business outcomes.
- Strategic Planning: Develop clear, actionable plans to launch and enhance customer propositions, ensuring consistency across all in-store touchpoints.
- Business Performance Monitoring: Analyse the performance of propositions post-launch, making adjustments as necessary to drive KPIs such as customer acquisition, retention, and profitability.
What you'll need to have
- Proven experience in proposition development, product management, or a similar strategic role within a retail, FMCG, or customer-facing business.
- Strong understanding of customer needs, market trends, and competitive dynamics in retail.
- Demonstrated ability to think strategically while executing tactically in a fast-paced environment.
- Exceptional communication and influencing skills, with the ability to engage and build relationships across all levels of the business.
- Analytical mindset, with experience in using data and customer insights to drive decision-making and performance improvements.
- Strong project management skills, with a proven ability to manage multiple projects simultaneously and meet deadlines.
- A passion for retail, innovation, and customer-centric thinking.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Proposition Delivery Manager
✨Tip Number 1
Familiarise yourself with Boots' current product offerings and recent innovations in the Beauty and General Merchandising sectors. Understanding their latest propositions will help you speak confidently about how you can contribute to future developments.
✨Tip Number 2
Network with professionals in the retail and FMCG sectors, especially those who have experience in proposition development. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've used customer insights and market trends to drive successful propositions in your previous roles. Being able to demonstrate your analytical mindset and strategic thinking will set you apart.
✨Tip Number 4
Showcase your project management skills by discussing how you've successfully managed multiple projects simultaneously. Highlighting your ability to meet deadlines while maintaining quality will resonate well with the hiring team at Boots.
We think you need these skills to ace Store Proposition Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the Store Proposition Delivery Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your proven experience in proposition development or product management within a retail or customer-facing business. Use specific examples that demonstrate your ability to drive innovative propositions and meet customer needs.
Showcase Analytical Skills: Illustrate your analytical mindset by providing examples of how you've used data and customer insights to inform decision-making and improve business performance. This is crucial for the role, so make it stand out.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for retail and innovation. Discuss why you want to work at Boots and how you can contribute to their mission of enhancing customer experiences.
How to prepare for a job interview at BOOTS
✨Understand the Role
Make sure you have a solid grasp of what a Store Proposition Delivery Manager does. Familiarise yourself with Boots' current offerings in Beauty and General Merchandising, and think about how you can contribute to their evolution.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data and customer insights in previous roles. Boots values an analytical mindset, so share specific examples of how your insights led to successful outcomes.
✨Demonstrate Collaboration Experience
This role requires working closely with various teams. Highlight your experience in cross-functional collaboration and how you’ve successfully engaged stakeholders to drive projects forward.
✨Prepare for Strategic Thinking Questions
Expect questions that assess your strategic planning abilities. Think of examples where you developed actionable plans that aligned with business goals and improved customer experiences.
