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- Tasks: Lead the development and delivery of innovative customer propositions in Beauty and General Merchandising.
- Company: Boots is a leading retail pharmacy chain committed to inclusivity and innovation.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Join a dynamic team that values creativity and customer-centric thinking in a fast-paced environment.
- Qualifications: Experience in proposition development or product management within retail or FMCG is essential.
- Other info: Open to part-time and job share options; supportive application process for all candidates.
The predicted salary is between 36000 - 60000 £ per year.
About the role
At Boots, we want to ensure that our offerings remain relevant, appealing and competitive in a fast-changing retail landscape. This role will be at the forefront in ensuring the delivery of new propositions across the Beauty and General Merchandising in both a timely and engaging manner. Previously, roles in this area have been responsible for the delivery of the Beauty Only store at Battersea, driven the development of the Skincare of the Future proposition while currently leading the implementation of Fragrance executions across the estate.
As a Proposition Development Manager at Boots UK, you'll play a key role in the development, implementation, and delivery of customer propositions across various categories. You'll be responsible for driving innovative and compelling value propositions that meet the needs of our customers, align with our business goals, and help differentiate Boots UK in the competitive retail landscape. You will work closely with cross-functional teams, including marketing, commercial, and customer insight, to develop strategies that enhance the Boots customer experience.
Key Responsibilities
- Proposition Development: Lead the development and evolution of customer propositions across categories within the General Merchandise and Beauty Business Units, ensuring alignment with Boots' business strategy and customer needs.
- Market & Customer Insight: Use in-depth customer research and competitor analysis to understand market trends, customer preferences, and identify opportunities for proposition innovation and improvement.
- Collaboration: Work closely with key internal stakeholders, such as Marketing, Merchandising, Product teams, and Operations, to ensure propositions are commercially viable, customer-centric, and deliver measurable business outcomes.
- Strategic Planning: Develop clear, actionable plans to launch and enhance customer propositions, ensuring consistency across all in-store touchpoints.
- Business Performance Monitoring: Analyse the performance of propositions post-launch, making adjustments as necessary to drive KPIs such as customer acquisition, retention, and profitability.
What you'll need to have
- Proven experience in proposition development, product management, or a similar strategic role within a retail, FMCG, or customer-facing business.
- Strong understanding of customer needs, market trends, and competitive dynamics in retail.
- Demonstrated ability to think strategically while executing tactically in a fast-paced environment.
- Exceptional communication and influencing skills, with the ability to engage and build relationships across all levels of the business.
- Analytical mindset, with experience in using data and customer insights to drive decision-making and performance improvements.
- Strong project management skills, with a proven ability to manage multiple projects simultaneously and meet deadlines.
- A passion for retail, innovation, and customer-centric thinking.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Store Proposition Delivery Manager employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Proposition Delivery Manager
✨Tip Number 1
Familiarise yourself with Boots' current product offerings and recent innovations in the Beauty and General Merchandising sectors. Understanding their latest propositions will help you speak knowledgeably about how you can contribute to future developments.
✨Tip Number 2
Network with professionals in the retail and FMCG sectors, especially those who have experience in proposition development. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Stay updated on market trends and customer preferences by following relevant publications and reports. This knowledge will not only prepare you for interviews but also demonstrate your proactive approach to understanding the retail landscape.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed projects or developed propositions in previous roles. Highlighting your analytical mindset and ability to drive performance improvements will resonate well with the hiring team.
We think you need these skills to ace Store Proposition Delivery Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Store Proposition Delivery Manager position at Boots. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in proposition development or product management within a retail or customer-facing business. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples of how you've used data and customer insights to drive decision-making in previous roles. This could be through successful projects or initiatives that improved business performance.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for retail and innovation. Discuss how you can contribute to enhancing the Boots customer experience and align with their business goals.
How to prepare for a job interview at BOOTS
✨Understand the Role
Make sure you have a clear understanding of the Store Proposition Delivery Manager role. Familiarise yourself with Boots' current offerings in Beauty and General Merchandising, and think about how you can contribute to their evolution.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and customer insights. Be ready to provide examples of how you've used these skills to drive decision-making and improve business performance in previous roles.
✨Demonstrate Collaboration Experience
Highlight your ability to work with cross-functional teams. Share specific instances where you've successfully collaborated with marketing, merchandising, or product teams to deliver customer-centric propositions.
✨Prepare for Strategic Thinking Questions
Expect questions that assess your strategic planning abilities. Think about how you would develop actionable plans for launching new propositions and be prepared to discuss your approach to ensuring consistency across all customer touchpoints.
