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- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Why this job: Kickstart your career in retail while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Great opportunities for growth and a supportive team environment.
The predicted salary is between 10 - 14 £ per hour.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity whether it's your first job and you're looking to gain some valuable experience or you have experience with retail and you're looking for a new challenge this could be the start of a new career with us.
About the role:
- You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers or work in our back shop.
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award-winning training accredited by the Institute of Customer Service.
What you'll need to have:
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role and we are looking for people who excel in a varied environment working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have:
These are desirable skills or experience and are not essential so we would welcome applications from candidates that don't match these additional criteria:
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots:
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you we change for the better.
What's next:
If your application is successful you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Stafford employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Stafford
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you nail those tricky questions about customer service during the interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Advisor in Stafford
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any customer service experience or teamwork examples that align with what we’re looking for in a Customer Advisor.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at BOOTS
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, managing the tills, and promoting in-store offers. This will show that you're genuinely interested and prepared.
✨Practice Your People Skills
Since this role is all about customer interaction, practice how you would engage with customers. Think of scenarios where you might need to listen actively or provide advice. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Show Your Team Spirit
Highlight your ability to work well in a team. Share examples from past experiences where you collaborated with others to achieve a common goal. This will demonstrate that you can contribute positively to the store's dynamic and help create a great shopping experience.
✨Emphasise the Little Things
During the interview, mention how you understand that small gestures can make a big difference in customer service. Whether it's offering a basket or providing a warm smile, showing that you value these details can set you apart as a candidate who truly cares about customer satisfaction.
