At a Glance
- Tasks: Engage with customers, assist with eye tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a leader in eye care and customer service.
- Benefits: Enjoy generous discounts, bonuses, and flexible benefits tailored for you.
- Other info: Access industry-leading training and career development opportunities.
- Why this job: Make a difference in customers' lives while developing your skills in optics.
- Qualifications: Passion for customer care and a desire to learn are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eyewear solution for them — no two days will be the same.
Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry‑leading "Step Into Optics" training programme. This programme includes both workshop based learning and practical "on the job" experience.
Responsibilities
- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye‑tests and pre‑screening activities
- Providing after‑care support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
Qualifications
- Passion for customer care
- Desire to learn
Preferred qualifications
- Worked in a retail or clinical environment
Benefits
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non‑Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Optics Retail Assistant - Customer Care & Eye Health in Shrewsbury employer: Boots
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a vibrant work culture where customer care and employee development are at the forefront. Our 'Step Into Optics' training programme equips you with invaluable skills while our generous benefits, including flexible working options and a supportive environment, ensure that you thrive both personally and professionally in our welcoming store team.
StudySmarter Expert Advice🤫
We think this is how you could land Optics Retail Assistant - Customer Care & Eye Health in Shrewsbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Opticians. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your passion for customer care and your desire to learn, which are key for the Retail Assistant role.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions count, and looking the part shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Optics Retail Assistant - Customer Care & Eye Health in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and making their experience memorable!
Tailor Your Application:Make sure to customise your application to highlight relevant experiences, especially if you've worked in retail or a clinical environment. We love seeing how your background fits with our team!
Be Yourself:Don’t be afraid to let your personality come through in your writing. We’re looking for genuine people who can connect with customers, so show us who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Boots
✨Know Your Stuff
Familiarise yourself with the basics of optics and eyewear. Brush up on common terms and products, as well as the services offered by Boots Opticians. This will show your passion for the role and help you engage in meaningful conversations during the interview.
✨Customer Care is Key
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you listened to a customer's needs and found the right solution for them. This will demonstrate your ability to build relationships and cater to customer care.
✨Show Your Willingness to Learn
Express your enthusiasm for the 'Step Into Optics' training programme. Share any previous experiences where you’ve taken the initiative to learn new skills or knowledge, especially in a retail or clinical environment. This will highlight your desire to grow within the company.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, the training process, or opportunities for career development. This shows that you're genuinely interested in the role and eager to be part of the team.
