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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Why this job: Kickstart your career in a supportive environment while helping customers find what they need.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Flexible hours available; great opportunities for growth and development.
The predicted salary is between 12 - 14 £ per hour.
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Scotland employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Scotland
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you nail those customer interactions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the roles we have available and find the perfect fit for you.
We think you need these skills to ace Customer Advisor in Scotland
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant experience or skills you have. We love seeing how your background aligns with what we’re looking for in a Customer Advisor!
Keep It Clear and Concise: While we appreciate detail, it’s important to keep your application straightforward. Use clear language and avoid jargon to ensure we can easily understand your qualifications and experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at BOOTS
✨Know the Company
Before your interview, take some time to research Boots. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. Practice answering common interview questions clearly and confidently. Use examples from your past experiences where you successfully helped customers or worked as part of a team.
✨Emphasise Teamwork
Boots values collaboration, so be prepared to discuss how you work well with others. Share specific instances where you contributed to a team goal or helped create a positive environment in previous roles.
✨Highlight Attention to Detail
Mention how you understand that the little things make a big difference in customer interactions. Provide examples of how you've gone above and beyond to ensure customer satisfaction, whether it was through product recommendations or maintaining a tidy workspace.
