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- Tasks: Engage with customers, assist in eye-tests, and help find perfect eyewear solutions.
- Company: Boots Opticians is a leading optical retailer focused on customer care and inclusivity.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Join a supportive team, gain valuable skills, and make a positive impact on customers' lives.
- Qualifications: Passion for customer care and a desire to learn; retail experience is a plus.
- Other info: Flexible working options available, including job share and reduced hours.
The predicted salary is between 24000 - 36000 £ per year.
Job DescriptionAs a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
About the roleAs a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
You will also be involved in:
Ordering, dispensing and collection of glasses and contact lenses
Supporting with eye-tests and pre-screening activities
Providing aftercare support through repairs and adjustments
Completing operational and administrative tasks associated with dispensing prescriptions
Maintaining shop floor standards
You will be based in store and report to store manager.
What you\’ll need to have
Passion for customer care
Desire to learn
It would be great if you also have
Worked in a retail or clinical environment
Our benefits
Discretionary quarterly bonus
Generous employee discounts for you and a second person (terms and conditions apply)
Clinical and Non-Clinical Career development opportunities
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let\’s see what\’s possible when we change for the better.
nexth3>Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Retail Assistant (Opticians) employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Opticians)
✨Tip Number 1
Familiarise yourself with the products and services offered by Boots Opticians. Understanding the different types of eyewear and eye care services will help you engage confidently with customers and demonstrate your passion for customer care.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Being able to listen actively and respond to customer needs is crucial in this role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the 'Step Into Optics' training programme. Knowing what training and development opportunities are available can show your eagerness to learn and grow within the company during your interview.
✨Tip Number 4
Network with current or former employees of Boots Opticians if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Retail Assistant (Opticians)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Care Skills: Emphasise your passion for customer care in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers in previous roles, especially in retail or clinical environments.
Highlight Willingness to Learn: Mention your eagerness to learn and develop within the role. Reference the 'Step Into Optics' training programme and express your enthusiasm for gaining new knowledge and skills in optics.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BOOTS
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this is a key aspect of the Retail Assistant position.
✨Demonstrate Your Willingness to Learn
Highlight your eagerness to learn and grow within the role. Discuss any relevant training or experiences you've had, and be prepared to talk about how you would approach the 'Step Into Optics' training programme.
✨Prepare for Role-Play Scenarios
Since you'll be interacting with customers regularly, be ready for potential role-play scenarios during the interview. Practice how you would greet a customer, ask questions to understand their needs, and suggest suitable eyewear solutions.
✨Research Boots Opticians
Familiarise yourself with Boots Opticians' values, services, and the benefits they offer. Being knowledgeable about the company will show your genuine interest and help you align your answers with their mission and culture.
