At a Glance
- Tasks: Engage with customers, assist in eye-tests, and help find perfect eyewear solutions.
- Company: Boots Opticians is dedicated to inclusivity and personal growth in a supportive environment.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Other info: Flexible working options available, including job share and reduced hours.
- Why this job: Join a dynamic team, develop your skills, and make a positive impact on customer experiences.
- Qualifications: A passion for customer care and a desire to learn; retail experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
About the role
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them - no two days will be the same.
Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading \'Step Into Optics\' training programme. This programme includes both workshop based learning and practical \'on the job\' experience.
You will also be involved in:
- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye-tests and pre-screening activities
- Providing aftercare support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report to store manager.
Qualifications
- Passion for customer care
- Desire to learn
Preferred Qualifications
- Worked in a retail or clinical environment
Benefits
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Find out more at boots.jobs/rewards.
Retail Assistant (Opticians) in Tavistock employer: BOOTS
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As a Retail Assistant, you'll benefit from our industry-leading 'Step Into Optics' training programme, generous employee discounts, and flexible benefits tailored to your needs, all while making meaningful connections with customers in a supportive environment. Join us in a role where no two days are the same, and discover the rewarding opportunities that await you in our dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Opticians) in Tavistock
✨Tip Number 1
Familiarise yourself with the products and services offered by Boots Opticians. Understanding the different types of eyewear and eye care services will help you engage with customers more effectively and demonstrate your passion for customer care.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Being able to listen actively and respond to customer needs is crucial in this role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the 'Step Into Optics' training programme. Knowing what to expect from the training can help you express your eagerness to learn during the interview, showing that you're proactive and genuinely interested in developing your skills.
✨Tip Number 4
Network with current or former employees of Boots Opticians if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Retail Assistant (Opticians) in Tavistock
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Care Skills:Emphasise your passion for customer care in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers in previous roles, especially in retail or clinical environments.
Highlight Willingness to Learn:Mention your eagerness to learn and develop within the role. Reference the 'Step Into Optics' training programme and express your enthusiasm for gaining new knowledge and skills in optics.
Proofread Your Application:Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at BOOTS
✨Show Your Passion for Customer Care
As a Retail Assistant, you'll be the first and last point of contact for customers. Make sure to express your enthusiasm for helping people and providing excellent service during the interview. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Your Willingness to Learn
The role involves ongoing training and development, so it's important to convey your eagerness to learn. Discuss any relevant experiences where you've quickly picked up new skills or knowledge, especially in retail or customer service settings.
✨Prepare for Role-Specific Questions
Expect questions related to the specific duties of a Retail Assistant at an optician's store. Familiarise yourself with common eyewear products and services, and be ready to discuss how you would assist customers in selecting the right options for their needs.
✨Emphasise Teamwork and Communication Skills
You'll be working closely with other team members and supporting various store activities. Highlight your ability to work well in a team and communicate effectively. Share examples of successful collaborations from your past experiences.
