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- Tasks: Engage with customers, assist in eye-tests, and help find perfect eyewear solutions.
- Company: Boots Opticians is dedicated to inclusivity and empowering employees to reach their full potential.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Join a dynamic team, gain valuable skills, and make a positive impact on customers' lives.
- Qualifications: A passion for customer care and a desire to learn; retail experience is a plus.
- Other info: Flexible working options available, including job share and reduced hours.
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them no two days will be the same.
Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading Step Into Optics training programme. This programme includes both workshop based learning and practical on the job experience.
You will also be involved in:
- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye-tests and pre-screening activities
- Providing aftercare support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report to store manager.
What you'll need to have:
- Passion for customer care
- Desire to learn
It would be great if you also have:
- Worked in a retail or clinical environment
Our benefits:
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Opticians)
✨Tip Number 1
Familiarise yourself with the products and services offered by Boots Opticians. Understanding the different types of eyewear and eye care services will help you engage with customers more effectively and demonstrate your passion for customer care.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Being able to listen actively and respond to customer needs is crucial in this role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the Step Into Optics training programme. Knowing what training and development opportunities are available can show your eagerness to learn and grow within the company during the interview process.
✨Tip Number 4
Network with current or former employees of Boots Opticians if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Retail Assistant (Opticians)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your passion for customer care and your desire to learn. Use specific examples from your past experiences in retail or clinical environments to demonstrate your suitability for the role.
Highlight Relevant Experience: If you have previous experience in retail or a clinical setting, make sure to emphasise this in your CV. Detail your responsibilities and achievements, particularly those that relate to customer interaction and support.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Retail Assistant.
How to prepare for a job interview at BOOTS
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this is crucial for a Retail Assistant at Boots Opticians.
✨Demonstrate Your Desire to Learn
Highlight your eagerness to develop your skills, especially in relation to the Step Into Optics training programme. Discuss any relevant experiences where you have taken the initiative to learn something new or improve your knowledge in a retail or clinical setting.
✨Prepare for Role-Specific Scenarios
Think about common situations you might encounter as a Retail Assistant, such as assisting with eye-tests or handling customer queries. Prepare to discuss how you would approach these scenarios, showcasing your problem-solving skills and ability to connect with customers.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or the training programme. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
