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For Companies At a Glance
- Tasks: Engage with customers, assist with eye-tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a leader in eye care with a commitment to inclusivity and diversity.
- Benefits: Enjoy flexible working options, generous discounts, and a supportive employee assistance programme.
- Why this job: Be part of a dynamic team where every day is different and customer care is key.
- Qualifications: A passion for customer service and a desire to learn; retail experience is a plus.
- Other info: Flexible hours available; we support reasonable adjustments during the application process.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Retail Assistant (Opticians)
Exeter, High Street • Permanent • Full-time, Part-time
Overview
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
You will develop your knowledge through our industry leading “Step Into Optics” training programme, which includes workshop based learning and practical on-the-job experience.
Responsibilities
- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye-tests and pre-screening activities
- Providing aftercare support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report to the store manager.
What you’ll need to have
- Passion for customer care
- Desire to learn
It would be great if you also have
- Worked in a retail or clinical environment
Our benefits
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What’s next
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Closing date
16-Sep-2025
Additional information
- Business Area: Opticians, Retail
- Function: Opticians
- Specialism: Boots Opticians Operations
- Keywords: customer, retail, opticians, optometry, apprentice, student, sales assistant, sales advisor, customer advisor, Optical Support
- Hours per week: 37.5
- Latitude, longitude: 50.725508398,-3.527942246
- Shift Pattern: Weekdays, Weekends, Weekdays and Weekends
- Airport: No
- Hours per week (alternative): 25 to 34 hours per week, Over 35 hours per week
- Store: 3028 – Exeter
- Region/Area: OPT107 – South West and Channel Islands
- Country: UK
- Address: 251 High Street, Exeter
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Retail Assistant (Opticians) employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Opticians)
✨Tip Number 1
Familiarise yourself with the products and services offered by Boots Opticians. Understanding the different types of eyewear and eye care services will help you engage with customers more effectively and demonstrate your passion for customer care.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Being able to listen actively and respond to customer needs is crucial in this role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the 'Step Into Optics' training programme. Knowing what to expect from the training can help you articulate your eagerness to learn during the interview process, showing that you're committed to developing your skills in the optical field.
✨Tip Number 4
Network with current or former employees of Boots Opticians if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Retail Assistant (Opticians)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Retail Assistant at Boots Opticians. Tailor your application to highlight relevant experiences and skills that align with the role.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer care and desire to learn. Use specific examples from your past experiences in retail or customer service to demonstrate your suitability for the position.
Highlight Relevant Experience: If you have worked in a retail or clinical environment, make sure to emphasise this experience in your CV. Detail your responsibilities and achievements to show how they relate to the tasks you'll be performing as a Retail Assistant.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at BOOTS
✨Show Your Passion for Customer Care
As a Retail Assistant, you'll be the first point of contact for customers. Make sure to express your enthusiasm for helping people and providing excellent service during the interview. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Your Willingness to Learn
Boots Opticians values candidates who are eager to learn. Be prepared to discuss your desire to develop your skills through their 'Step Into Optics' training programme. Mention any relevant experiences where you quickly adapted to new information or processes.
✨Prepare for Role-Specific Questions
Expect questions related to retail and optometry. Familiarise yourself with common eyewear products and services, as well as the basics of eye tests. Showing that you have done your homework will impress the hiring manager and demonstrate your commitment to the role.
✨Emphasise Teamwork and Communication Skills
Since you'll be working closely with both customers and colleagues, highlight your ability to work in a team and communicate effectively. Share examples of successful collaborations or situations where your communication skills made a difference in customer interactions.
