Regional Operations Manager

Retail Operations Manager - North East

Contract: 6 Month Contract

Shift pattern: Weekend and Weekday working - 37.5 Hour Contract

Closing date: 17th August 2026

About the role

Reporting to the Regional Manager, you'll support stores across a defined geographical region and will:

• Lead the operational excellence and loss agenda across the region.
• Analyse operational and commercial performance data to identify trends, risks and opportunities, translating insight into clear action plans.
• Coach and support Store Leaders to improve operational performance, compliance and customer experience.
• Drive consistency and delivery of operational standards, policies and compliance measures across all stores.
• Partner with the Regional Manager to support customer complaints and employee relations matters.
• Ensure clinic deployment across the region is optimised to maximise customer access and operational efficiency.
• Regularly visit stores to identify opportunities to improve operational effectiveness, productivity and colleague engagement.
• Monitor key performance indicators, ensuring actions are taken to improve performance where required.
• Ensure all stores operate safely, legally and in line with company policies and regulatory requirements.
• Share best practice across the region, embedding a culture of continuous improvement and operational excellence.

What you'll need to have

We're looking for someone who can demonstrate:

• Experience in a multi-site retail, healthcare or customer-facing operational leadership role.
• A strong operational mindset with the ability to balance day-to-day priorities alongside longer-term improvements.
• Excellent analytical skills, with confidence interpreting data, identifying trends and making evidence-based decisions.
• Experience coaching and developing leaders to improve performance.
• Strong knowledge of operational compliance and delivering consistently high standards.
• Experience supporting employee relations and customer escalations.
• Excellent communication, influencing and stakeholder management skills.
• The ability to work independently, prioritise effectively and manage a varied workload.
• Flexibility to travel extensively across Western England and South Wales.

It would be great if you also have

The following are desirable rather than essential, and we welcome applications from candidates who can demonstrate transferable skills and experience:

• Experience within optics, healthcare or another regulated retail environment.
• Experience leading loss prevention or stock protection initiatives.
• Knowledge of clinic or appointment-based operational planning.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity, paternity and adoption leave, plus a gift card for colleagues expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We offer a wide range of additional benefits to suit your lifestyle. Find out more at boots.jobs/rewards. Exclusions may apply and benefits are available for eligible roles only.

Why Boots Opticians

At Boots Opticians, we foster an inclusive working environment where everyone can be themselves and reach their full potential. We're passionate about developing our colleagues, embracing diversity and creating opportunities to make a real difference for our customers and communities.

What's next

Where this role is advertised as full-time, we're happy to discuss part-time and job share opportunities during the recruitment process. If you require any adjustments to support you through the application or interview process, we'll work with you to ensure you're able to perform at your best.

Be brilliant with Boots.