At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer care and drive sales in a community-focused pharmacy.
- Company: Join Boots, a trusted name in healthcare and retail, dedicated to making a difference.
- Benefits: Enjoy generous discounts, flexible benefits, and a supportive work environment with career growth opportunities.
- Other info: Opportunities for career progression into senior roles or diverse functions within the company.
- Why this job: Make a real impact in your community while developing your leadership skills in a dynamic setting.
- Qualifications: Retail management experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced retail manager who leads with care, takes pride in helping others, and knows how to bring a team together? At Boots, our smaller Pharmacy stores are at the heart of their communities. Guided by our purpose of “With you. For life.” you’ll support our customers and colleagues through the moments that matter most.
You’ll get to know your customers by name and build genuine relationships. Whether they’re picking up everyday essentials or looking for clear, expert healthcare advice, you’ll work with your team to create a destination environment that people trust. Boots is constantly evolving — bringing new brands, healthcare services and innovations into our stores. You’ll play a key role in bringing these to life in a way that feels relevant and meaningful for your local community.
As Store Manager, you’ll lead a close-knit team and create a positive and supportive culture where everyone feels valued, developed and empowered to do their best. You’ll get stuck in on the shop floor, know your colleagues as individuals, understand what motivates them and help them grow in confidence and capability, ensuring outstanding service while driving operational excellence.
If you’re looking for a role where you can combine retail leadership, pharmacy expertise, customer care, community connection and commercial ownership, while genuinely making a difference every day — this could be the perfect opportunity for you.
What you’ll be doing
As Store Manager, you’ll report into the Area Manager and bring energy, direction and purpose to your store. This is a hands-on leadership role where you’ll get stuck in on the shop floor, supporting your team, working in the dispensary and role modelling how great care and strong sales performance go together.
- Lead and inspire your team to deliver exceptional service
- Drive sales and performance, balancing customer care with commercial goals
- Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
- Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
- Work in and run a well-organised and compliant dispensary, where attention to detail really matters
- Champion the Boots brand and making your store stand out
- Get to know your people – what motivates them, and what needs to change
- Coach and support your team—helping them grow in confidence, skills and experience
- Be bold, try new things and use data and insights to look for ways to improve every day
What you’ll need to have (our must-haves)
- Retail management experience and strong commercial awareness
- NVQ Level 2 in Pharmacy Services (or other UK equivalent)
- Experience working in a UK dispensary
- Great customer service skills and a passion for delivering care
- Ability to lead performance and implement strategy in-store
- A calm, flexible approach with the confidence to adapt at pace
- A collaborative style. Able to build both a strong team culture and profitable external relationships
- Passion for learning and a drive to support others to grow
It would be great if you also have
- Confidence using new technology and digital tools
- Experience working in a healthcare environment
Where your brilliance can take you
At Boots, your career can be as ambitious as you are. As Store Manager in a small store, you’ll be perfectly placed to build your leadership capability and take the next step. Whether that’s moving into a larger, more complex store, becoming Deputy General Manager of one of our flagships, or ultimately progressing into senior leadership roles such as Area Manager, there’s plenty of room to grow at Boots.
If pharmacy is your passion, you can build your clinical expertise, train as an Independent Prescriber, or move into Care Services or field roles that influence operations, resourcing, clinical governance and colleague development across multiple stores. There are also opportunities beyond stores. If you’re looking to move into our Nottingham Support Office, we have a variety of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discount across Boots and partner brands
- Discretionary annual bonus
- 38 days annual leave
- Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
- Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
- 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
Dispensing Store Manager (small store) in Redruth employer: Boots
At Boots, we pride ourselves on being an exceptional employer, especially for our Dispensing Store Managers in small stores. Our supportive work culture fosters personal and professional growth, allowing you to build strong relationships with your team and community while delivering outstanding customer care. With a range of benefits including generous annual leave, employee discounts, and opportunities for career advancement, you'll find a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Dispensing Store Manager (small store) in Redruth
✨Tip Number 1
Get to know the company culture before your interview. Check out Boots' social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or improved customer service. Being able to share these experiences will make you stand out as a candidate who can lead with care.
✨Tip Number 3
Don’t just focus on your skills; highlight your passion for community connection. Boots values relationships, so share how you've engaged with local communities in past roles. This shows you’re not just about sales but also about making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Boots family.
We think you need these skills to ace Dispensing Store Manager (small store) in Redruth
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us see your enthusiasm for connecting with the local community. Share examples of how you've built relationships in previous roles and how you plan to do the same at Boots.
Highlight Your Leadership Style:We want to know how you lead a team! Describe your approach to motivating and developing your colleagues. Use specific examples that showcase your ability to create a positive and supportive culture.
Be Clear About Your Experience:Make sure to detail your retail management experience and any relevant qualifications, like your NVQ Level 2 in Pharmacy Services. We’re looking for clarity, so don’t be shy about showcasing your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots
✨Know Your Community
Before the interview, take some time to research the local community where the store is located. Understand their needs and how Boots can serve them better. This will show your potential employer that you’re not just interested in the role, but also in making a genuine impact.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach. Think of specific examples where you've successfully led a team, resolved conflicts, or motivated colleagues. Highlight how you create a positive culture and support your team’s growth, as this aligns perfectly with what they’re looking for.
✨Demonstrate Customer Care Passion
Boots values exceptional customer service, so come ready to share stories that illustrate your commitment to customer care. Discuss how you’ve gone above and beyond to help customers in previous roles, and how you plan to build relationships with customers in this new position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about situations you’ve faced in retail management, especially in a pharmacy context, and how you navigated them. This will help you demonstrate your readiness for the role.
