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For Companies At a Glance
- Tasks: Lead the digital transformation of fulfilment processes and enhance customer experiences.
- Company: Join Boots, a trusted leader in healthcare and retail across 11 countries.
- Benefits: Enjoy competitive pay, generous discounts, flexible benefits, and a supportive work environment.
- Why this job: Make a real impact on fulfilment strategies and drive innovation in a dynamic team.
- Qualifications: Experience in product management, logistics, and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Role: Digital Product Manager - Fulfillment
Contract: 24M Fixed Term Contract
Shift pattern: Full Time
Location: Nottingham
Closing date: 20th Feb 2026
What you'll be doing
As our Product Manager for fulfil, you'll own and optimise our end to end fulfilment experience across Order Management, delivery, Click & Collect, returns, and partner fulfilment capabilities. You'll sit within the Buy & Fulfilment product area, reporting to the Lead Product Manager, working closely with architects, engineering, programme, UX, operations and commercial teams.
Key responsibilities
- Own the product vision, roadmap and delivery for our digital transformation (Condor) onto Salesforce OMS and associated fulfilment services.
- Oversee the end to end testing process, ensuring fulfilment scenarios are validated, and prioritise defects based on customer impact, operational risk and delivery readiness.
- Shape and deliver dropship and marketplace fulfilment experiences, ensuring seamless partner onboarding, order routing and customer comms.
- Lead cross functional squads to deliver enhancements across order routing, inventory accuracy, picking & packing, delivery SLAs and returns workflows.
- Drive the fulfilment transformation agenda across core systems, integrating new capabilities to support speed, flexibility and scalability.
- Use data and insights to identify customer pain points and operational inefficiencies, translating them into clear product opportunities.
- Develop strong partnerships with logistics, store ops, supply chain, engineering, and third party fulfilment partners.
- Ensure customer centric, regulatory and operational requirements are created at every stage.
What you'll need to have (our must-haves)
- Proven experience as a Product Manager in fulfilment, logistics, order management or supply chain technology.
- Hands on experience working with Salesforce OMS (or another enterprise OMS) across order orchestration, routing and fulfilment flows.
- Strong understanding of end to end fulfilment processes including delivery, Click & Collect, same day, returns and exchanges.
- Ability to break down complex fulfilment problems into clear product requirements and prioritised roadmaps.
- Experience collaborating across engineering, operations, commercial and partner teams.
- Experience communicating complex technical concepts to a variety of audiences - able to simplify complexity and influence at all levels.
- Customer-centric mindset.
IT WOULD BE GREAT IF YOU ALSO HAVE
- Demonstrable experience delivering digital or operational transformation within complex organisations.
- Solid working knowledge of dropship and marketplace fulfilment models.
- Knowledge of carrier integrations, warehouse systems, picking/packing technology or store fulfilment tooling.
- Understanding of marketplace seller operations and onboarding processes.
- Familiarity with inventory management concepts.
- Ability to use data tools to support decision-making.
- Experience working with third-party logistics providers or external fulfilment partners.
Rewards designed for you
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
About The Boots Group
The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What's next
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. We are looking for the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon. Be brilliant with Boots.
Product Manager - Fulfillment employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Fulfillment
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Boots or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the fulfilment process inside out. Brush up on your knowledge of Salesforce OMS and be ready to discuss how you can optimise the end-to-end experience. Show them you mean business!
✨Tip Number 3
Don’t just talk about your past experiences; bring data to the table! Use metrics to showcase how you’ve improved processes or customer satisfaction in previous roles. Numbers speak louder than words!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in the role and the company. Let’s get you that Product Manager position!
We think you need these skills to ace Product Manager - Fulfillment
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience in fulfilment, logistics, and any hands-on work with Salesforce OMS. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved processes or customer experiences. We love numbers!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon unless it’s relevant to the role. We appreciate clarity and want to understand your experience without wading through fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at BOOTS
✨Know Your Fulfilment Inside Out
Make sure you brush up on your knowledge of fulfilment processes, especially around order management and delivery. Be ready to discuss how you've tackled complex fulfilment challenges in the past and how you can apply that experience to enhance the customer journey.
✨Showcase Your Data Skills
Since data-driven decision-making is key for this role, prepare examples of how you've used data tools to identify pain points or operational inefficiencies. Highlight specific metrics or outcomes that resulted from your insights to demonstrate your impact.
✨Collaborate Like a Pro
This role requires working closely with various teams, so be prepared to share experiences where you've successfully collaborated across departments. Discuss how you’ve influenced stakeholders and simplified complex concepts for different audiences.
✨Emphasise Customer-Centricity
As a Product Manager, keeping the customer at the heart of your decisions is crucial. Prepare to talk about how you've prioritised customer needs in your previous roles and how you plan to ensure a seamless fulfilment experience for customers in this position.
