At a Glance
- Tasks: Engage with customers, assist with eye tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a diverse and inclusive workplace.
- Benefits: Enjoy employee discounts, flexible benefits, and career development opportunities.
- Other info: Flexible hours available; supportive environment for personal growth.
- Why this job: Make a real difference in customers' lives while learning and growing.
- Qualifications: Passion for customer care and eagerness to learn.
The predicted salary is between 20000 - 25000 £ per year.
As an Optical Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them – no two days will be the same.
Your role within the team as an Optical Assistant will give you lots of opportunities to develop your knowledge through our industry-leading ‘Step Into Optics’ training programme. This programme includes both workshop-based learning and practical ‘on the job’ experience.
You will also:
- Order, dispense and collect glasses and contact lenses
- Support with eye-tests and pre-screening activities
- Provide aftercare support through repairs and adjustments
- Complete operational and administrative tasks associated with dispensing prescriptions
- Maintain shop floor standards
These are the essential skills or experience needed to succeed in this role:
- Passion for customer care
- Enthusiasm for learning and personal development
It would be great if you also have:
- Experience in a retail or clinical environment
Our benefits include:
- Boots Retirement Savings Plan
- Discretionary quarterly bonus
- Generous employee discounts
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
If your application is successful, you'll be invited to an in-store interview in the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Optical Assistant in Plymouth employer: Boots
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Optical Assistants to thrive. With access to our industry-leading 'Step Into Optics' training programme, employees can enhance their skills while enjoying generous benefits such as flexible working options, employee discounts, and comprehensive career development opportunities. Join us in creating meaningful customer experiences in a dynamic environment where your passion for customer care is valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant in Plymouth
✨Tip Number 1
Get to know the store! Before your interview, pop into the Boots Opticians store and familiarise yourself with the layout, products, and services. This will not only help you feel more comfortable but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist a customer. Role-play with a friend or family member to build your confidence in handling different situations that may arise on the shop floor.
✨Tip Number 3
Show your enthusiasm for learning! During the interview, highlight your eagerness to participate in the 'Step Into Optics' training programme. Share examples of how you've embraced learning opportunities in the past to demonstrate your commitment to personal development.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Assistant in Plymouth
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, make sure to highlight your enthusiasm for customer service. We want to see how you connect with customers and understand their needs, so share any relevant experiences that showcase your skills in this area.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Optical Assistant role. Mention specific skills or experiences that align with the job description, like any retail or clinical experience you might have.
Be Yourself:We value authenticity, so let your personality shine through in your application. Share your story and what makes you unique. This will help us get to know you better and see how you’d fit into our team at Boots Opticians.
Apply Through Our Website:Make sure to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our fantastic benefits there too!
How to prepare for a job interview at Boots
✨Know Your Stuff
Familiarise yourself with the basics of optics and eyewear. Understand common terms and products, as well as the importance of customer care in this role. This will show your enthusiasm for learning and help you connect with customers.
✨Showcase Your People Skills
Since you'll be the first and last point of contact for customers, practice your greeting and listening skills. Think about how you can make customers feel welcome and understood. Prepare examples of how you've built relationships in previous roles.
✨Prepare for Practical Scenarios
Anticipate questions about how you'd handle specific situations, like assisting with an eye test or dealing with a customer complaint. Think through your responses and consider how you would apply the training from the 'Step Into Optics' programme.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or the store's approach to customer care. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
