At a Glance
- Tasks: Lead pharmacy teams to enhance patient care and operational excellence.
- Company: Join Boots, a leading pharmacy with a commitment to growth and inclusivity.
- Benefits: Enjoy employee discounts, retirement savings, and 24/7 support.
- Other info: Flexible working options available; thrive in a supportive environment.
- Why this job: Make a real impact in healthcare while developing your career.
- Qualifications: GPhC registered pharmacist or technician with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Contract: 22.5 hours, 0.6FTE, 6-Month Secondment
Location: Field-based, East Somerset
Welcome to the Boots Pharmacy Operations Team – an exciting team at the heart of Boots UK’s growth plans. As a Pharmacy Support Manager (PSM), you will play a critical field-based leadership role in driving operational excellence, compliance, and sustainable pharmacy growth across your region. You will partner with store and regional leadership teams to deliver brilliant patient care, improve performance, and successfully implement strategic initiatives.
You will bring the company’s strategic narrative to life by connecting day-to-day activity with long-term business goals—ensuring every pharmacy delivers a consistent, high-quality customer experience.
What You’ll Be Doing
In the Pharmacy Support Manager role, you will report to the Regional Pharmacy Operations Manager for the South Region and strategically align to the central pharmacy operations team agenda.
- Lead and influence pharmacy teams to deliver against key operational and commercial KPIs
- Drive a culture of accountability, high performance, and continuous improvement across your areas
- Use data and insight to identify performance gaps and implement clear, targeted action plans
- Support stores with structured interventions to deliver rapid, sustainable improvements
Collaboration & Stakeholder Engagement
- Build strong, effective relationships with Store Managers, Area Managers, Pharmacy leaders, and support functions
- Act as a trusted partner, influencing and challenging stakeholders to improve performance.
Operational Excellence & Growth
- Drive improvements in service efficiency, including prescription flow, turnaround times, and digital adoption
- Act as a subject matter expert in pharmacy operations, supporting stores to optimise performance
- Ensure consistent execution of company initiatives to a “right first time” standard
Implementation & Innovation
- Lead the field implementation of new strategic initiatives and transformation programmes
- Ensure clear communication of the “why” and “so what” to maximise engagement and adoption
- Collaborate with central and regional teams to refine and improve rollout of new processes
- Monitor delivery against timelines, addressing risks and barriers proactively
- Share best practice and learning across your areas.
Stock, Loss & Profitability
- Lead initiatives to improve stock management, reduce waste, and optimise working capital
- Deliver against pharmacy loss targets, including reducing out-of-date stock and improving accounting accuracy
- Improve pharmacy stock file accuracy and minimise manual interventions
- Work with store teams to drive an owner-manager mindset around profitability and cost control
What You’ll Need to Have (Our Must-Haves)
- GPhC registered pharmacist or GPhC registered Pharmacy Technician
- Ability to work collaboratively in a fast-paced environment.
- A passion for delivering excellent customer service.
- A proactive approach to problem-solving and change management.
It Would Be Great If You Also Have
- Experience in a retail pharmacy setting.
- Knowledge of pharmacy regulations and compliance.
- A relevant qualification in pharmacy or healthcare.
Where Your Brilliance Can Take You
At Boots, we are committed to your professional growth. You will have opportunities to learn something new every day and shape your career path within our organisation. With our supportive culture, you can take ownership of your development and explore various career routes.
Why Choose Boots?
We offer a range of benefits designed for you:
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
A Bit About Us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive. Join us in creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s Next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. We are open to discussing part-time and job share options. If you require additional support during the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots.
Pharmacy Support Manager - South employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters professional growth and development. As a Pharmacy Support Manager in East Somerset, you will benefit from generous employee discounts, a robust retirement savings plan, and access to 24/7 counselling support, all while playing a vital role in enhancing patient care and operational excellence. Join us to make a meaningful impact in a collaborative environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Pharmacy Support Manager - South
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boots through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Boots' values and recent initiatives. Show how your experience aligns with their goals, especially in operational excellence and patient care.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your leadership style and how you drive performance improvements—this is key for the Pharmacy Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Boots team and contributing to their mission.
We think you need these skills to ace Pharmacy Support Manager - South
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Pharmacy Support Manager role. We want to see how you connect your past roles with the responsibilities outlined in the job description.
Showcase Your Leadership Skills:As a PSM, you'll be leading teams and driving performance. Use your application to share specific examples of how you've successfully led teams or improved processes in previous roles. We love seeing those real-life stories!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key achievements stand out!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boots
✨Know Your Stuff
Make sure you brush up on your pharmacy regulations and compliance knowledge. Being a GPhC registered pharmacist or technician is a must, so be ready to discuss how your qualifications and experience align with the role of Pharmacy Support Manager.
✨Show Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about times when you drove performance improvements or implemented strategic initiatives. This role is all about influencing others, so showcasing your leadership style will be key.
✨Be Data Savvy
Since the role involves using data to identify performance gaps, come prepared with examples of how you've used data insights to drive operational excellence. Highlight any specific KPIs you've worked with and the impact of your actions.
✨Engage with the 'Why'
Understand the company's strategic narrative and be ready to discuss how you can connect day-to-day activities with long-term goals. Show that you can communicate the 'why' behind initiatives to engage and motivate your team effectively.
