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For Companies At a Glance
- Tasks: Lead transformation projects and enhance pharmacy operations for better service delivery.
- Company: Join Boots, a leading name in pharmacy and healthcare with a focus on inclusivity.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Make a real impact on pharmacy operations while growing your career in a dynamic team.
- Qualifications: Experience in pharmacy operations and strong communication skills are essential.
- Other info: Opportunities for part-time roles and support throughout the application process.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Closing date: October 13th, 2025
Location: Nottingham
Contract: Full-time, Permanent
About the role:
Welcome to the Central Pharmacy Operations Team – a dynamic group at the heart of Boots Pharmacy & Healthcare business. We ensure our stores, colleagues, and business have the tools, guidance, and support needed to ensure compliance with our contractual obligations and meet our customers\’ needs across the UK.
As Pharmacy Operations Lead, reporting to the Pharmacy Operations Manager, you\’ll play a pivotal role in transforming and continuously improving pharmacy operations across Boots pharmacies with a strong focus on activity planning & communications. You\’ll be responsible for designing, implementing, and communicating operational processes that enhance service delivery, compliance, and customer experience.
This is a fantastic opportunity to support strategic business growth by enabling a robust and scalable operating platform.
Tasks and key responsibilities of the role:
- Lead and manage transformation projects within Pharmacy Operations, ensuring alignment with business goals.
- Develop and deliver clear, concise operational guidance to pharmacy teams for consistent and efficient implementation of new processes.
- Collaborate with cross-functional teams and stakeholders to design and refine pharmacy workflows and service models.
- Provide data-led insights to inform decision-making, track performance, and identify opportunities for improvement.
- Act as a key communication link for project updates, changes, and guidance across internal teams.
- Support stores and field teams in embedding new processes and resolving operational challenges.
- Continuously review, evaluate, and update existing guidance for stores to ensure relevance and accuracy.
What you\’ll need to have:
- Experience in pharmacy operations or healthcare service delivery.
- Proficiency in Microsoft Office and data analysis tools.
- Strong communication and stakeholder management skills.
- High attention to detail and organizational skills.
- Analytical thinking and problem-solving abilities.
It would be great if you also have:
- Project management experience (desirable, not essential).
- Demonstrated leadership and accountability.
- A customer and colleague-focused approach with a continuous improvement mindset.
- Collaborative and adaptable working style.
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
What\’s next:
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you\’ll be notified by email.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Pharmacy Communication and Activity Planning Lead employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Communication and Activity Planning Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boots through LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding Boots' values and how they align with your experience. We want to see how you can contribute to our mission of enhancing customer experience in pharmacy operations.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. We love candidates who can bring insights to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Pharmacy Communication and Activity Planning Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in pharmacy operations and healthcare service delivery. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us see how you can effectively communicate with teams and stakeholders.
Highlight Your Analytical Thinking: We love data-driven insights! Include examples in your application that showcase your analytical thinking and problem-solving abilities. This could be a project where you used data to inform decisions or improve processes—let us know how you made an impact!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Boots and what we stand for.
How to prepare for a job interview at BOOTS
✨Know Your Stuff
Make sure you understand the ins and outs of pharmacy operations and healthcare service delivery. Brush up on relevant processes and compliance requirements, as well as Boots' specific goals and values. This will show that you're not just interested in the role, but that you’re genuinely invested in contributing to their success.
✨Showcase Your Communication Skills
As a Pharmacy Communication and Activity Planning Lead, strong communication is key. Prepare examples of how you've effectively communicated with teams or stakeholders in the past. Think about times when your clear guidance made a difference in project outcomes or team performance.
✨Be Data-Driven
Since the role involves providing data-led insights, come prepared with examples of how you've used data analysis tools in previous roles. Discuss how you’ve tracked performance and identified opportunities for improvement, as this will demonstrate your analytical thinking and problem-solving abilities.
✨Emphasise Collaboration
Highlight your experience working with cross-functional teams. Be ready to discuss how you’ve collaborated with others to design workflows or implement new processes. This will show that you can work well within the dynamic environment at Boots and are adaptable to change.
