At a Glance
- Tasks: Shape and deliver the store workload activity plan while engaging with teams.
- Company: Join Boots, a leading health and beauty retailer with a supportive culture.
- Benefits: Enjoy generous discounts, retirement savings, and 24/7 counselling support.
- Other info: Opportunities for career development in a dynamic and inclusive environment.
- Why this job: Make a real impact by connecting teams and enhancing store communication.
- Qualifications: Strong relationship-building skills and proficiency in Microsoft Office required.
The predicted salary is between 27000 - 33000 £ per year.
Contract: Full-Time, Secondment (12-Months)
Location: Nottingham (Support Office)
Closing date: 07/08/26
We have an exciting opportunity to join the Boots Opticians Central Operations Team on a 12‑month secondment, helping to shape and deliver the store workload activity plan - acting as the hub for store activity and communication.
In this role, you’ll ensure activity is carefully planned and effectively communicated through an engaging What’s In Store Pack, while using the MyHub platform to share tasks, track completion, and provide timely updates to store teams.
What you’ll be doing
Reporting into the Resourcing & Workload Planning Manager, you’ll act as the gatekeeper of store workload, connecting with support office, field, and store teams. You’ll take ownership of the What’s In Store Pack, making it engaging and easy to follow, and use the MyHub platform to ensure tasks are shared and completed effectively, and that key updates reach colleagues at the right time with clear information and guidance.
Key responsibilities
- Maintain an effective activity plan that accurately captures stakeholder requests, and ensures workload does not overload colleague capacity.
- Build strong relationships with stakeholders to understand new activity and agree the best solutions for landing and communicating to stores.
- Champion the voice of stores, protecting capacity and raising workload concerns when needed.
- Create clear, engaging communications with stakeholders, including the monthly What’s In Store Pack that keeps store teams informed and confident.
- Publish workload updates through the most appropriate channels, including MyHub/Yoobic, to ensure tasks are shared and completed effectively.
- Provide responsive support to store and field teams on activity, communications, and MyHub queries.
What you’ll need to have (our must-haves)
- Ability to build strong relationships across support office, field, and store teams.
- Excellent planning and organisational skills, with the ability to manage your own workload.
- Ability to work at pace and adapt quickly to changing priorities.
- Proficiency in Microsoft Office, including Excel and PowerPoint.
Where your brilliance can take you
At Boots, we believe in your potential. You’ll have opportunities for career development and progression, supported by a culture that encourages learning and growth.
Rewards designed for you
- Boots Retirement Savings Plan (up to 12% company contribution).
- Generous employee discounts for you and a family member.
- Enhanced maternity/paternity/adoption leave pay.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots.
Store Activity and MyHub Specialist in Nottingham employer: Boots
Boots is an exceptional employer, offering a vibrant work culture in Glasgow where you can thrive as a Wellness Solutions Advisor. With comprehensive training and opportunities to complete a Healthcare Training Programme, you'll be empowered to grow your skills while making a meaningful impact on customers' health and wellness journeys. Join a supportive team that values your contributions and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Store Activity and MyHub Specialist in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boots. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boots before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Store Activity and MyHub Specialist in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boots:Your cover letter is your chance to shine! Tell us why you want to work at Boots specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boots!
How to prepare for a job interview at Boots
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
