At a Glance
- Tasks: Lead national FM and store maintenance operations, ensuring top-notch service delivery.
- Company: Join Boots, a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy generous discounts, retirement savings, flexible benefits, and 24/7 support.
- Other info: Opportunities for career progression and a supportive culture await you.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in multi-site operations and strong leadership skills are essential.
The predicted salary is between 60000 - 75000 € per year.
The National Operations Manager, Store Maintenance is accountable for the end-to-end national delivery of all FM and store maintenance contracts across the estate. The role provides strategic and operational leadership of the maintenance supply chain, ensuring consistent, compliant and high-performing service delivery that supports store operations, protects assets and delivers value for money at scale. The role leads, coaches and line manages three Contract Managers, setting clear direction, performance expectations and development plans, while acting as the single national escalation and decision point for operational performance, supplier management and complex risk across the maintenance portfolio.
What you’ll be doing
- National Operations & Delivery
- Own the national operational delivery of all store maintenance and FM contracts, ensuring alignment to business priorities, operational resilience and customer experience.
- Set and embed a consistent national operating model for supplier management, performance governance and service delivery across all categories.
- Act as the national escalation point for critical, persistent or high-risk operational, contractual or compliance issues.
- Provide clear national visibility of performance, risks, mitigation plans and outcomes to senior stakeholders.
- Supplier & Contract Management
- Hold suppliers to account for contractual performance, commerciality, statutory compliance and service quality at a national level.
- Lead the national supplier performance framework, including KPIs, service levels, incentives and corrective actions.
- Sponsor and govern mobilisation and de-mobilisation of major national contracts, ensuring business continuity and risk mitigation.
- Drive continuous improvement, innovation and value creation across the supply chain.
- Financial & Commercial Accountability
- Accountable for national maintenance spend governance, working closely with Commercial / Cost Management and Procurement teams.
- Identify, prioritise and deliver material savings and efficiency opportunities at scale, tracking benefits realisation.
- Support procurement strategies and tender processes, providing operational leadership, evaluation and recommendation at a national level.
- Approve operational decisions within delegated authority; escalate material commercial or strategic decisions as required.
- Leadership & People Management
- Line manage three Contract Managers, setting clear objectives, performance measures and development plans.
- Provide coaching, technical guidance and leadership to build a high-performing, engaged and resilient team.
- Ensure consistent application of standards, processes and behaviours across all categories and managers.
- Build succession capability and reduce key-person dependency.
- Stakeholder Management & Influence
- Act as the primary operational interface with VP Property / Property Leadership, Regional Heads of Stores and central support teams.
- Influence cross-functional stakeholders to balance operational risk, cost, compliance and service outcomes.
- Represent Store Maintenance Operations in senior forums, providing insight, challenge and recommendations.
What you’ll need to have (our must-haves)
- Significant experience in leading multi-site, national FM or maintenance operations.
- Proven leadership skills with a track record of building high-performing teams.
- Strong commercial acumen and experience in budget management.
- Deep understanding of supplier management and contract governance.
- Technical qualification or significant experience in construction management or related fields.
- Strong analytical capability with the ability to interpret complex data and drive insight-led decisions.
- Confident senior stakeholder influencer, able to operate credibly at Director / VP level.
- Strategic thinker with the ability to translate strategy into executable national plans.
Where your brilliance can take you
At Boots, we believe in your potential. You’ll have opportunities for career development and progression, supported by a culture that encourages learning and growth.
Rewards designed for you
- Boots Retirement Savings Plan (up to 12% company contribution)
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday and discounted gym memberships.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots.
National Operations Manager - FM Maintenance in Nottingham employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that fosters personal and professional growth. As the National Operations Manager for Store Maintenance, you will benefit from a comprehensive rewards package, including generous employee discounts, a robust retirement savings plan, and access to continuous learning opportunities. Our Nottingham Support Office is not just a workplace; it's a community where your contributions are valued, and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land National Operations Manager - FM Maintenance in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace National Operations Manager - FM Maintenance in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the National Operations Manager role. Highlight your leadership experience in FM or maintenance operations, and don’t forget to showcase your commercial acumen!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've led teams and managed supplier relationships effectively.
Showcase Your Achievements:Quantify your successes where possible. If you've saved costs or improved service delivery in previous roles, make sure to include those figures. We love seeing how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Boots
✨Know Your Stuff
Make sure you have a solid understanding of FM and maintenance operations. Brush up on your knowledge about supplier management, contract governance, and the specific challenges faced in multi-site operations. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing performance. Think about times when you've successfully coached team members or resolved conflicts. This is crucial as the role involves managing Contract Managers and building a high-performing team.
✨Be Ready with Data
Since the role requires strong analytical skills, come prepared with examples of how you've used data to drive decisions in past roles. Be ready to discuss KPIs, budget management, and how you've identified savings or efficiency opportunities in previous positions.
✨Engage with Stakeholders
Demonstrate your ability to influence senior stakeholders by preparing scenarios where you've successfully navigated complex relationships. Think about how you can balance operational risk, cost, and compliance while maintaining service quality. This will show that you can operate credibly at the Director/VP level.
