At a Glance
- Tasks: Support digital operations by troubleshooting issues, creating reports, and analysing data.
- Company: Join the Boots team, a leader in online shopping and customer service.
- Benefits: Enjoy flexible benefits, employee discounts, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact on customer experience in a dynamic digital landscape.
- Qualifications: Strong communication skills, data analysis ability, and a passion for digital.
The predicted salary is between 40500 - 49500 £ per year.
Welcome to the Boots.com team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers.
As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.
What you’ll need to have:
- Working in the Digital Operations team you’ll collaborate with various teams across the business including Category, Supply, Logistics, IT, Store Operations, Marketing, and the CSC.
- You will be involved in everything from troubleshooting website issues, creating reports, monitoring order issues, and analysing data to gain insight into how we can make the service better.
- You will work cross functionally with various teams and stakeholders across the business, also working closely with our third-party suppliers.
- You will be a contact for a range of teams, identifying and fixing issues, resolving queries and providing advice to our Customer Support Centre.
- You will be responsible for completing daily reports and analysis on customer orders and feedback given, supporting and managing investigations into orders and any support incidents and issues raised.
- Provide management information, analysis and insights into important areas of the digital journey, from placing orders through to delivery to customers and online returns, looking at ways we can continuously improve our customer offer.
It would be great if you also:
- Have an inquiring mind, be pragmatic, and hold a strong passion for Digital, with a customer first mentality and experience working in a digital environment.
- Be able to identify patterns and trends from data reporting, be comfortable to ask questions and challenge the numbers.
- Possess excellent verbal and written communication skills, be confident to work with numerous teams across the business and be proficient in the use of Microsoft Office, technically savvy to use multiple different systems.
- Are able to problem solve with attention to detail, a structured approach, and a desire to improve business processes will be some of your core skills.
- Have strong numeracy skills, be comfortable with data and the ability to analyse it, understand what it is telling us and socialise the insights.
- Work to tight deadlines under pressure to meet the needs and demands of an online business. You will be required to work and make decisions at pace.
Our benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What's next:
If successfully selected for interview, Matt Nelligan will be in touch to discuss next stages and the interview process. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Digital Trading Operations Assistant - 12M FTC in Nottingham employer: BOOTS
Boots is an exceptional employer, especially for those looking to make a meaningful impact during the festive season. With a strong emphasis on teamwork and customer service, employees enjoy a supportive work culture that fosters personal growth and offers industry-recognised training. Additionally, the generous employee discounts and wellbeing support ensure that staff feel valued and motivated throughout their time with us in London.
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We think this is how you could land Digital Trading Operations Assistant - 12M FTC in Nottingham
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