Location: Nottingham, Beeston
Contract: Full-time, 6-Month Secondment
Closing date: 13/07/26
Recruitment Partner: Daniel White, Daniel.White1@boots.com
Welcome to the Digital Retail Operations team – an exciting team who help to ensure all things Digital land right first time in stores. The landscape of Digital Retail Operations is fast paced with multiple workstreams being supported at any one time. Our role is to ensure these workstreams deliver their intended purpose and continually improve the experience in store for our customers and team members.
What You’ll Be Doing
The Digital Retail Operations team sits within the Central Operations function. Our role is to support & develop store operational processes covering Click and Collect, Hybrid, In Store Pick and Instant Delivery. In addition to representing Central Operations in cross-functional meetings and projects relating to all Digital processes in stores. The specialist role reports into Digital Retail Operations Manager.
Key Responsibilities
What You’ll Need to Have (Our Must-Haves)
It Would Be Great If You Also Have
Where Your Brilliance Can Take You
At Boots, we believe in nurturing talent and providing opportunities for growth. You’ll have access to various career development routes, allowing you to shape your future with us.
Rewards Designed for You
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A Bit About Us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive.
What’s Next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. We are open to discussing part-time and job share options. If you require additional support during the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots!
Keywords
Digital, Retail, Operations, Specialist
Contract: Full-time, 6-Month Secondment
Closing date: 13/07/26
Recruitment Partner: Daniel White, Daniel.White1@boots.com
Welcome to the Digital Retail Operations team – an exciting team who help to ensure all things Digital land right first time in stores. The landscape of Digital Retail Operations is fast paced with multiple workstreams being supported at any one time. Our role is to ensure these workstreams deliver their intended purpose and continually improve the experience in store for our customers and team members.
What You’ll Be Doing
The Digital Retail Operations team sits within the Central Operations function. Our role is to support & develop store operational processes covering Click and Collect, Hybrid, In Store Pick and Instant Delivery. In addition to representing Central Operations in cross-functional meetings and projects relating to all Digital processes in stores. The specialist role reports into Digital Retail Operations Manager.
Key Responsibilities
- Voice of store and Central Operations – always doing what is right for our stores ensuring processes are achievable, realistic and manageable for store team members
- Produce communications for stores, area managers and field team members on all key workstreams and changes to process
- Analyse store performance on key metrics and identify opportunities for development, working collaboratively across multiple functions to deliver efficiencies
- Provide tools and insights to stores and field teams (including Store Operations Support team) so they can drive digital performance
- Work with the relevant teams (Supply Chain Development, Dotcom Operations, Central Ops Digital Development) to identify opportunities to improve all store omnichannel systems. Engage key stakeholders to implement and support any changes
- Define, develop and support the operational processes to support new customer propositions
- Represent Central Ops on any cross-functional projects and coordinate any omnichannel activity across the Central Operations teams
What You’ll Need to Have (Our Must-Haves)
- A strong understanding of in store processes and operational activity
- Excellent relationship building and networking skills
- Able to engage & influence stakeholders at all levels across different functions
- Ability to explain, simplify and communicate complex information concisely
It Would Be Great If You Also Have
- Experience of implementation planning and an understanding of project methodologies – this is not essential as training will be provided where appropriate
- Experience working with Excel and Power BI to develop insights and dashboards – this is not essential as training will be provided where appropriate
Where Your Brilliance Can Take You
At Boots, we believe in nurturing talent and providing opportunities for growth. You’ll have access to various career development routes, allowing you to shape your future with us.
Rewards Designed for You
- Boots Retirement Savings Plan (up to 12% company contribution)
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A Bit About Us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive.
What’s Next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. We are open to discussing part-time and job share options. If you require additional support during the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots!
Keywords
Digital, Retail, Operations, Specialist
