At a Glance
- Tasks: Support technology and processes in our Customer Support Centre for great service delivery.
- Company: Join Boots, a leading health and beauty retailer with a commitment to inclusivity.
- Benefits: Generous discounts, flexible benefits, and career development opportunities await you.
- Other info: Exciting career growth potential in a dynamic and inclusive workplace.
- Why this job: Make a real impact on customer experience while developing your skills in a supportive environment.
- Qualifications: Experience in operational support or coordination, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Contract: Full-Time, Permanent
Location: Nottingham (Support Office)
Closing date: 27/05/26
Recruitment Partner: Daniel White (Daniel.White1@boots.com)
Are you ready to make a difference? Join us at Boots as a CX Operations Development Coordinator in Nottingham, Beeston!
As a CX Operations Development Co‑ordinator at Boots, you’ll support the technology, processes, and resilience that underpin our Customer Support Centre, helping colleagues deliver great service every day. This role sits alongside the Contact Centre, reporting to the CX Operations Development Specialist, and supports the effective operation and continuous improvement of Contact Centre technology, processes, and resilience arrangements.
What you’ll be doing
- Work closely with CX Operations Development Specialists and Managers to provide hands‑on support across the Sprinklr platform
- Support Guided Workflows, operational process documentation, and routine technology administration
- Ensure colleagues have clear, accurate, in‑the‑moment guidance during customer interactions
- Own the inventory, tracking, and basic administration of physical IT equipment used by Contact Centre colleagues
- Coordinate equipment preparation, distribution, replacement, and fault reporting
- Maintain Business Continuity Planning (BCP) documentation and processes
- Support BCP testing, action tracking, and ensure plans are accurate, accessible, and ready for use
- Contribute to operational stability, resilience, and continuous improvement across the Contact Centre
Experience required:
- Experience in an operational support, coordination, or junior technology role, ideally within a contact centre or service environment
- Experience handling documentation, asset tracking, or operational processes
- Ability to follow defined processes and maintain accurate records
- Clear written and verbal communication skills
It would be great if you also have:
- Exposure to contact centre platforms (e.g. CRM, workflow, or telephony systems)
- Experience supporting process improvement or change activity
- Familiarity with IT equipment coordination or asset management
- Experience supporting Business Continuity or resilience activity
- Confidence working with IT teams or third‑party suppliers under guidance
- A curiosity to develop technical, process, or operations development skills
Where your brilliance can take you
At Boots, we believe in your potential. You’ll have opportunities for career development and progression, supported by a culture that values learning and growth.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday and discounted gym memberships.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
CX Operations Development Coordinator in Nottingham employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in our Nottingham Support Office. As a CX Operations Development Coordinator, you'll benefit from generous employee discounts, flexible benefits, and a strong focus on career development, ensuring you have the tools and opportunities to thrive in your role. Join us and be part of a team that values your contributions and fosters continuous improvement, making a meaningful impact on customer service every day.
StudySmarter Expert Advice🤫
We think this is how you could land CX Operations Development Coordinator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boots on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Boots' values and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on common questions related to operational support and customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Boots team. Let’s get you that job!
We think you need these skills to ace CX Operations Development Coordinator in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CX Operations Development Coordinator role. Highlight your relevant experience in operational support and any familiarity with contact centre platforms, as this will show us you’re a great fit for the position.
Show Off Your Communication Skills:Since clear written communication is key for this role, ensure your application is well-structured and free of errors. Use concise language to convey your thoughts, and don’t forget to showcase any experience you have in creating documentation or guiding processes.
Demonstrate Your Curiosity:We love candidates who are eager to learn! In your application, mention any instances where you’ve taken the initiative to develop your skills, especially in technology or process improvement. This will help us see your potential for growth within Boots.
Apply Through Our Website:To make sure your application gets to us smoothly, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can get back to you about the next steps in the process!
How to prepare for a job interview at Boots
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Sprinklr platform and any relevant contact centre technologies. Brush up on your knowledge of operational processes and documentation, as this will show that you're ready to hit the ground running.
✨Show Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in past roles, especially in a customer service or operational context.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've contributed to process improvements or resolved issues in a previous job. Be ready to discuss these examples during the interview to showcase your ability to enhance operational stability and resilience.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team dynamics at Boots. This not only shows your interest but also helps you gauge if the company culture aligns with your values, especially regarding their commitment to learning and growth.
