At a Glance
- Tasks: Create and manage Contact Centre schedules, ensuring accurate reporting and insights.
- Company: Join Boots, a leading health and beauty retailer with a supportive culture.
- Benefits: Generous discounts, retirement savings plan, and 24/7 counselling support.
- Other info: Opportunities for career growth in a dynamic and inclusive environment.
- Why this job: Make a real impact in customer experience through data and insights.
- Qualifications: Experience in operational data and strong numerical skills required.
The predicted salary is between 30000 - 40000 € per year.
Contract: Full-Time, Permanent
Location: Nottingham (Support Office)
Closing date: 27/05/26
Recruitment Partner: Daniel White, Daniel.White1@boots.com
Are you ready to make a difference? Join Boots as a CX Data & Insights Coordinator in our Central Operations team based in Nottingham, Beeston. Here at Boots, we work every day to build a brilliant environment for our people, empowering them to deliver care, confidence, and connection to our customers and colleagues.
As a CX Data & Insights Co‑ordinator at Boots, you’ll play a vital role in ensuring our Contact Centre is accurately planned, well‑reported, and supported by reliable insight. This role sits alongside the Customer Support Centre, reporting to the CX Data & Insights Analyst, and plays a key part in the day‑to‑day effectiveness of Contact Centre planning and reporting.
What you’ll be doing
- Create, maintain, and continuously update Contact Centre schedules to align resources with forecast demand, service targets, and operational constraints.
- Keep schedules accurate and up to date, reflecting changes in demand, resourcing, shrinkage, and business priorities.
- Support stable service delivery by working within agreed planning assumptions and frameworks.
- Produce regular management information and reporting outputs, including standard dashboards and MI packs.
- Ensure performance data is timely, accurate, and reliable through routine data validation and quality checks.
- Work closely with operational leaders, Real‑Time teams, and the Data & Insights Analyst.
- Support forecasting inputs, arrival pattern analysis, and hours‑based planning activity.
- Contribute to effective decision‑making across the Contact Centre and develop capability in planning and insight disciplines.
What you’ll need to have (our must-haves)
- Experience producing operational data, reports, or schedules in a contact centre or fast‑paced operational environment.
- Strong numerical skills and attention to detail.
- Confidence working with data sets, reports, and standard dashboards.
- Ability to balance service requirements with practical planning constraints.
- Strong organisation and time‑management skills.
- Ability to follow agreed planning assumptions and processes accurately.
- A reliable, ownership‑driven approach to work.
- Confidence working closely with operational teams and stakeholders.
It would be great if you also have
- Experience creating or maintaining contact centre schedules.
- Exposure to forecasting, arrival pattern analysis, or capacity planning.
- Experience supporting hours‑based planning or resourcing activity.
- Familiarity with BI, reporting, or scheduling tools used in operational environments.
- An interest in developing a career in data, insight, or workforce planning.
- A practical, solution‑focused mindset with curiosity to learn.
Where your brilliance can take you
At Boots, we believe in your potential. You’ll have opportunities for career development and progression, supported by a culture that encourages learning and growth.
Rewards designed for you
- Boots Retirement Savings Plan.
- Generous employee discounts for you and a family member.
- Enhanced maternity/paternity/adoption leave pay.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
CX Data and Insights Coordinator in Nottingham employer: Boots
At Boots, we pride ourselves on fostering a supportive and inclusive work environment in our Nottingham Support Office, where every team member is empowered to make a meaningful impact. As a CX Data and Insights Coordinator, you'll benefit from extensive career development opportunities, generous employee discounts, and a comprehensive benefits package, all while contributing to a culture that values learning and growth. Join us to be part of a team that truly cares about your well-being and professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land CX Data and Insights Coordinator in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Boots, their values, and their culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Boots. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to data and insights. Think about how your skills align with the role of CX Data & Insights Coordinator and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Boots family. Good luck!
We think you need these skills to ace CX Data and Insights Coordinator in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CX Data and Insights Coordinator role. Highlight your experience with operational data, reports, and scheduling in a contact centre or fast-paced environment. We want to see how your skills match what we're looking for!
Show Off Your Numbers Skills:Since this role requires strong numerical skills and attention to detail, don’t shy away from showcasing any relevant projects or experiences. We love seeing how you’ve worked with data sets and produced reports that made a difference.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. We’re all about care, confidence, and connection, so let that come through in your writing.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Boots
✨Know Your Data
As a CX Data and Insights Coordinator, you'll be working with operational data and reports. Brush up on your numerical skills and be ready to discuss how you've used data in previous roles. Bring examples of dashboards or reports you've created to showcase your experience.
✨Understand the Role
Familiarise yourself with the specifics of the role at Boots. Understand the importance of accurate scheduling and how it impacts service delivery. Be prepared to discuss how you would approach maintaining schedules and ensuring they align with forecast demand.
✨Showcase Your Organisation Skills
This role requires strong organisation and time-management skills. Think of examples from your past where you've successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained accuracy under pressure.
✨Engage with the Team
You'll be working closely with operational leaders and teams. During the interview, express your enthusiasm for collaboration and teamwork. Share experiences where you've effectively communicated with stakeholders to achieve common goals, as this will demonstrate your ability to fit into their culture.
