At a Glance
- Tasks: Support customers with empathy across phone, email, and social media.
- Company: Join Boots, a leading health and beauty retailer committed to customer care.
- Benefits: Enjoy competitive salary, flexible hours, and generous employee discounts.
- Other info: Great career growth opportunities and supportive training from day one.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 24000 - 26400 £ per year.
Start Date: From June 2026
Contract: Fixed Term until 31 August 2026 (with possibility of extension)
Salary: £25,652.88
Working hours: 25 - 37.5 hours
Our operating hours are:
- Monday to Friday 8:30am to 6:30pm
- Saturday 8:45am to 5pm
- Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:
- Week 1: 44 hours spread across 6 days
- Week 2: 31 hours over 4 days.
We are only able to consider part-time applicants who can work at least 25 hours per week and are available on weekends.
About the role
Do you love helping people and creating positive experiences? As a CX Advisor at Boots, you’ll bring our “With you for life” mission alive by supporting customers with empathy, confidence, and care. You’ll handle conversations across phone, email, WhatsApp, live chat, and social media — making sure every customer feels heard and supported in a fast‑paced, evolving environment.
What you’ll be doing
You’ll help customers with a wide range of queries, from Boots.com orders to Advantage Card and healthcare services. You’ll take ownership of each interaction, listen actively, and provide clear solutions that leave customers feeling more confident than when they first reached out.
During peak periods, you’ll manage 80+ calls a day, alongside digital conversations across our other channels, balancing excellent customer outcomes with agreed performance measures.
Key responsibilities
- Deliver empathetic, high‑quality support across phone, email, WhatsApp, live chat, and social media
- Handle high‑volume contact, including 80+ calls per day during peak times
- Understand customer needs and provide clear, confident solutions
- Take ownership of queries and resolve issues efficiently
- Reflect Boots’ brand values and our “With you for life” commitment
- Meet KPIs while keeping customer outcomes at the heart of every interaction
- Handle customer data securely and in line with GDPR, PCI, and Medical Services protocols
- Escalate risks or complex cases promptly
- Use de‑escalation techniques to manage challenging conversations
- Stay up to date with changes to processes, products, and systems
- Contribute positively to team culture and continuous improvement
Our Training Program!
You’ll receive structured training and strong support from day one. Your first week is full‑time (regardless of contracted hours) to help you build confidence quickly. You’ll start taking customer conversations with close guidance, where you’ll continue developing your skills with support always on hand.
What you’ll need to have (our must‑haves)
- Strong emotional intelligence (EQ) and empathy
- Excellent verbal and written communication skills
- Ability to multi‑task across multiple systems and channels
- Proficiency in using computer systems and adapting to new software with ease
- Problem‑solving skills and sound judgement
- Strong attention to detail, especially when handling customer data
- A calm, professional approach under pressure
- A customer‑first mindset and a positive, supportive attitude
It would be great if you also have
- Experience in customer service, retail, healthcare, or service‑based environments
- Curiosity, adaptability, and openness to change
- Experience handling customer conversations across digital or voice channels
Where your brilliance can take you
The skills you develop as a CX Advisor can take you anywhere within Boots. Whether you want to explore different teams or progress into new roles, we’ll support you to help you grow your career in the direction that inspires you.
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best. This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
Customer Experience (CX) Advisor in Nottingham employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. As a CX Advisor, you'll benefit from structured training, flexible working hours, and a range of generous rewards, including discounts and a retirement savings plan, all while contributing to our mission of creating positive customer experiences. With opportunities for career progression and a commitment to diversity, Boots is the perfect place for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience (CX) Advisor in Nottingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Boots.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Boots. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience (CX) Advisor in Nottingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Boots.
How to prepare for a job interview at Boots
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Boots's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Boots offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
